Job details
Role: Senior Customer Service Officer Location: Abu Dhabi Role Purpose: Deliver excellent customer service in accordance with agreed standards. Key Accountabilities of the role:
- Responsible to close customer complaints and ensure that customer is satisfied with the service provided.
- Ensure TAT is adhered to and where possible exceed customer expectations.
- Ensure customer is constantly informed on status of his/her query.
- Co-ordinate and liaise with other departments in a professional manner.
- Deliver right levels of service skills support & coach other colleagues.
- Participate in regular review and development meeting with key stakeholders.
- Ensure compliance with bank policies.
- Positive customer feedback.
- Ensure customer queries are resolved with agreed TAT.
- Deliver professionalism when dealing with customers and other departments.
- Customer service skills to resolve customer complaints.
- Display flexibility in dealing with clients and other team members.
- Good problem-solving skills.
- Excellent communication skills.
- Excellent decision-making skills.
- 2 years experience.
- Previous banking experience in similar role.
- Knowledge of regulated financial services and banking industries.
- Detailed understanding of asset product.
- In depth understanding of the internal process, procedures and internal systems.
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Hiring company
ADIB - Abu Dhabi Islamic Bank
-
Customer Service Study 365AED 108Duration: Upto 38 Hours
-
Certificate in Customer Service Skills Alpha AcademyAED 90
AED 1,543Duration: Upto 32 Hours
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