Job details
Key Responsibilities:
- Greet and welcome visitors with a friendly and professional attitude.
- Provide information about the organization exhibits or attractions.
- Assist with ticketing reservations and visitor check-ins.
- Address visitor questions, concerns, or feedback promptly and effectively.
- Maintain the cleanliness and organization of the visitor space.
- Support events or special activities as needed.
- Collaborate with team members to enhance the overall visitor experience.
Requirements
- Strong communication and interpersonal skills.
- Positive attitude and customer service orientation.
- Ability to handle multiple tasks and stay calm under pressure.
- Basic knowledge of technology for ticketing or reservation systems is a plus.
- Previous experience in customer service, hospitality, or similar roles is preferred.
Leadership and Management
- Oversee the Ticketing Unit, providing guidance and support to team members to achieve operational goals.
- Develop and implement ticketing strategies that maximize revenue while ensuring a seamless visitor experience.
- Manage and optimize ticketing systems and platforms, ensuring they are user-friendly and integrated with other departmental systems.
- Monitor customer feedback and ticketing performance metrics to identify areas for improvement in visitor services.
- Lead discussions with site managers to gather requirements and manage ticketing software projects. Oversee project timelines, budgets, and vendor coordination.
- Translate business requirements into technical specifications for ticketing implementation. Conduct gap analysis and recommend solutions.
- Work closely with other departments, including marketing, operations, and events, to coordinate ticketing for special events and exhibitions.
- Collaborate with UX designers/agencies to create user-friendly ticketing flows. Implement continuous improvements based on user feedback.
- Prepare regular reports on ticket sales, visitor demographics, and trends to inform strategic decision-making. Track system performance, user satisfaction, and revenue.
- Assist in the development and management of the ticketing budget, ensuring cost-effective operations.
- Train and develop staff on ticketing processes, customer service standards, and system usage.
- Ensure compliance with all relevant regulations and security protocols related to ticket sales and visitor access.
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Hiring company
Al Nahiya Group
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