Job details
We are hiring Technical Support Coordinator with a minimum of 2 years of UAE experience in site coordination/allocation work. The candidate should be available in the UAE and possess good communication skills in English.Responsibilities:Respond to technical support requests from clients through email, phone, and chat.Prioritize and manage technical support tickets to ensure that all requests are addressed in a timely and efficient manner.Arrange regular meetings and communicate with clients to gather information, provide updates, and resolve technical issues.Develop and maintain accurate and up-to-date client information and support history records.Monitor support ticket trends and proactively identify areas for improvement.Maintain records of technician performance and productivity.Build a professional relationship with KTC International's clients and report to the KTC Customer Support Manager.Be the voice of the customer:Build strong relationships.Share customer difficulties/expectations within KTC management and act as the escalation point when normal flow does not satisfy.Manage customer's contract:Manage new and renewal contract applications including performance claims.File the records and documents professionally.Support cash collection efforts as required.Ensure the required reporting/KPIs.Prepare AMC cost calculation for the renewal and/or any new projects.Mandatory Skills:At least 2 years of experience in a technical support or customer service role.Fluent in English; Urdu and Arabic are not mandatory but add value.Technical knowledge and troubleshooting skills.Excellent communication and interpersonal skills.Ability to multitask and prioritize tasks effectively.Self-motivated and able to work independently and organized.Proficiency in relevant software and tools: Outlook, Word, Excel, PowerPoint.Professional and good relationship with colleagues and clients.Ability to work well under pressure and meet deadlines with proven time management skills.Team player with strong presentation, communication, analytical, negotiation, and problem-solving skills.UAE driving license.Education:Bachelor's Degree/Diploma in Computer Science, Information Technology, or Electronics Engineering.Technical Knowledge:General knowledge of IT, electronics, CCTV, and/or similar.
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