Job details
Job Description
- To supervise the Front Office operations, including the Reception, CID, and Guest Relations, ensuring that the hotel standards and procedures are fully known and followed.
- To ensure appropriate stock levels for the smooth running of the Front Office operations and to prepare requisitions accordingly.
- To control that the arrival lists are updated, transportation and airport services are scheduled, and to block all the rooms according to guest requests and needs.
- To control that all assigned and blocked rooms requiring special set-ups are accurately displayed in the PMS and available to the Housekeeping and other departments in due time.
- To ensure proper completion of all CID and local government requirements concerning hotel guests and files.
- To daily control the guest files and folios, ensuring that all the immigration, financial, and audit procedures are fully respected.
- To ensure that Guest History records are accurately maintained and all recurring guests are pre-registered.
- To control that the departure lists are updated, check-out times are respected, and that the transportation needs are scheduled.
- To monitor room status and discrepancies.
- To assist in securing external guest accommodation should an overbooking occur.
- To ensure and perform a proper use of all the equipment and property management system and to have a perfect knowledge of the setups.
- To ensure the strict control of room keys and section keys.
- To daily implement and control the checklists.
- To daily review the F/O logbook and to sign it.
- To personally update the activity reports.
- To ensure a proper handover between the shifts.
- To upsell Rooms, Food and Beverage outlets, and other facilities whenever opportunities arise.
- To be updated with the competitors’ offerings and rates.
- To liaise closely with the Sales and Reservations on rate management.
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