Home UAE Asst. Learning and Quality Manager at InterContinental Fujairah Resort

Home UAE Asst. Learning and Quality Manager at InterContinental Fujairah Resort

Asst. Learning and Quality Manager at InterContinental Fujairah Resort

Full time at InterContinental Hotels Group in UAE
Posted on January 5, 2025

Job details

Asst. Learning and Quality Manager at InterContinental Fujairah Resort

Hotel Brand: InterContinental Location: United Arab Emirates, Fujairah As the world’s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Your Day to Day: As Asst. L&Q Manager, you will be responsible for managing the hotel’s training functions, including developing a complement of qualified departmental trainers and establishing a hotel system for generating training data and evaluating results. The Asst. Learning & Quality Manager position impacts the skills, knowledge, and attitudes of every hotel employee and ensures the availability and use of effective resources. He/She is also the champion for quality improvement initiatives. Some of your responsibilities are:
  • Assists in the creation of and work within the established annual Training budget.
  • Monitors and evaluates training expenditure to ensure hotel cost efficiency and cost benefit.
  • Assesses the return of investment of any training program before and after implementation.
  • Aligns current training and development programs to effectively impact key business indicators.
  • Produces monthly training activities ROI reports for your Manager.
  • Anticipates and responds to colleague’s training needs appropriately to create ‘Room to belong’ and ‘Room to grow’.
  • Acts as a role model to colleagues by living the IHG Values and brand Service Behaviours.
  • Helps colleagues to identify and enhance personal strengths that will contribute to success for both personal and company goals.
  • Develops creative ways to inspire and motivate colleagues to provide guests with a unique experience.
  • Stays current on market trends and local changes that impact guest satisfaction.
  • Becomes a part of the Quality & Continuous Improvement Team and upholds hotel quality and brand standards compliance process through training.
  • Meets and engages with guests, constantly seeking feedback and sharing to the respective departments.
  • Provides support and monitors all training requirements are met pertaining to local legislation and corporate policies.
  • Monitors the progress of the Training Business Plan for each department to ensure that the training objectives are being achieved.
  • Makes sure that all appropriate training records are maintained (both manual and computerized) and in compliance with hotel and legal requirements.
Ideally, you'll have some or all of the following competencies and experience we're looking for:
  • Minimum 2 years’ experience working in a similar capacity in an international hotel establishment.
  • Minimum Bachelor’s degree qualification in Human Resources, Hotel Administration or equivalent.
  • Good oral and written proficiency in English Language is a must.
  • Certification of train-the-trainer is preferred.
In return, we offer competitive pay and benefits, and a chance to work with a great team of talented people. Most importantly, we'll give you the Room to Belong. So what's your passion? Please get in touch if this position matches your skills and interests and tell us how you could bring your individual competencies by clicking 'Apply Online'. We are an equal opportunity employer. #J-18808-Ljbffr

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