Job details
Position: Processing Case Officer Industry: Migration Services Location: Dubai Job Type: Full-Time About the Role: As a Processing Case Officer, you will be entrusted with managing a portfolio of immigration cases, providing clients with expert guidance and ensuring that all processes are followed in strict accordance with immigration laws and company policies. Your ability to communicate effectively, professionally represent the company, and safeguard our reputation is key to success in this role. Key Responsibilities:
- Case Management: Manage and process a diverse range of client immigration applications, ensuring accuracy, compliance, and timely submission of all documents.
- Client Interaction: Serve as the main point of contact for clients, providing clear, consistent, and professional communication throughout the case process.
- Problem Solving: Address client inquiries and resolve any issues or concerns in a diplomatic and effective manner.
- Reputation Management: Represent the company with integrity and professionalism, always acting in the best interest of both the client and the organization.
- Case Progression: Monitor the progress of cases, ensuring deadlines are met and that clients are kept informed of developments.
- Collaboration: Work closely with the legal and processing teams to ensure that cases are handled smoothly and efficiently.
- Documentation: Prepare and review client documentation, ensuring all required materials are submitted accurately and on time.
- Compliance: Adhere to the latest immigration laws, policies, and internal processes, ensuring full compliance throughout the case management process.
- Proven Experience: Minimum 1-2+ years of experience in a processing or case management role in the migration field.
- Client-Centric Approach: Demonstrated ability to manage client expectations, handle complex inquiries, and maintain professionalism even in challenging situations.
- Confidence and Communication: Ability to confidently communicate with clients, government agencies, and internal teams, ensuring clarity, transparency, and trust.
- Attention to Detail: High level of accuracy in processing immigration documents and case files.
- Problem-Solving Skills: Strong critical thinking and problem-solving skills, with a solution-focused mindset.
- Reputation and Integrity: A strong sense of professionalism, ethics, and dedication to maintaining the company’s reputation at all times.
- Multi-tasking Ability: Comfortable handling multiple cases simultaneously while meeting deadlines and maintaining high standards of service.
- Legal Knowledge: Solid understanding of immigration law, visa processes, and case management systems.
- Fluency in English, Hindi, Malayalam is an advantage.
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Hiring company
Dearby Consultant & Co
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