Home Saudi Arabia Customer Lifecycle Management (CLM) Manager
Home Saudi Arabia Customer Lifecycle Management (CLM) Manager
Customer Lifecycle Management (CLM) Manager
Job details
OverviewWe are seeking a dynamic and strategic Customer Lifecycle Management (CLM) Specialist/Manager to join our team. The CLM Specialist/Manager will be responsible for developing and implementing strategies to optimize the customer journey, enhance customer retention, and drive customer satisfaction and loyalty. This role requires a strong understanding of customer behavior, excellent analytical skills, and the ability to collaborate effectively with various departments to deliver a seamless customer experience.Key responsibilities and accountabilitiesCustomer Journey Mapping and Analysis:Map the end-to-end customer journey to identify key touchpoints and opportunities for improvement.Analyze customer data and feedback to understand customer behavior and preferences.Strategy Development and Implementation:Develop and implement strategies to optimize each stage of the customer lifecycle, from acquisition to retention and advocacy.Collaborate with marketing, sales, and customer success teams to ensure alignment and execution of lifecycle strategies.Customer Engagement and Retention:Design and execute customer engagement programs, including onboarding, education, and loyalty initiatives.Monitor and analyze customer retention metrics to identify trends and areas for improvement.Develop and implement strategies to reduce churn and increase customer lifetime value.Customer Feedback and Improvement:Collect and analyze customer feedback through surveys, qualitative and quantitative research, and other channels.Identify areas for product or service improvement based on customer insights.Work with product development and other relevant teams to implement changes that enhance the customer experience.Performance Tracking and Reporting:Develop and maintain dashboards and reports to track key customer lifecycle metrics.Present findings and recommendations to senior management and other stakeholders.Continuously refine lifecycle strategies based on performance data and evolving customer needs.Collaboration and Communication:Provide training and support to internal teams on customer lifecycle best practices and tools, if necessary.RequirementsBachelor's degree or higher in Marketing, Business Administration, or a related field.Proven experience in customer lifecycle management, customer success, or a related role.Strong analytical skills with the ability to interpret data and make data-driven decisions.Excellent communication and interpersonal skills.Experience with CRM systems and customer lifecycle management tools.Strong project management skills with the ability to manage multiple initiatives simultaneously.Ability to work collaboratively across departments and with external partners.Experience in Gaming/Play and Win Products.Proficiency in data analysis and visualization tools (e.g., Excel, Tableau).Knowledge of customer experience, best practices and methodologies.
#J-18808-Ljbffr Product & Brand Marketing, Business Development & Strategy
Apply safely
To stay safe in your job search, information on common scams and to get free expert advice, we recommend that you visit SAFERjobs, a non-profit, joint industry and law enforcement organization working to combat job scams.
Hiring company
Confidential
Similiar Jobs that might interest you
Contracts Management Department Manager - Head office
Ably Resources Limited... contracts management administration as well as (sub) contract formation and administration, execution office ...
Saudi Arabia 13 days ago
Managed Pressure Drilling
NES Fircroft... Oil and Gas Specifically into Managed Pressure Drilling. With over ... . With more than 80 offices in 45 countries, we ...
Saudi Arabia 13 days ago
Reliability & Asset Management Engineer
Saudi Aramco (ASC)... Saudi Arabia, and with offices around the world, ... to ensure effective assets management through managing RTR reliability ...
Saudi Arabia 13 days ago
Reliability & Asset Management Engineer
Saudi Aramco... Saudi Arabia, and with offices around the world, ... to ensure effective assets management through managing RTR reliability ...
Saudi Arabia 13 days ago
Senior Lifecycle Analysis Scientist
Saudi Aramco (ASC)... , and with offices around the world ... Strategy & Planning Department (TS&PD). ... protection and management are coordinated ...
Saudi Arabia 13 days ago
Senior Lifecycle Analysis Scientist
Saudi Aramco... , and with offices around the world ... Strategy & Planning Department (TS&PD). ... protection and management are coordinated ...
Saudi Arabia 13 days ago
Project Management Specialist
Baker Hughes... of experience in Project Management). PMP Certified Strong oral ... looking to start a contracting career, or searching for ...
Saudi Arabia - Dammam 13 days ago
RIG MANAGER - DRILLING OPERATIONS - SAUDI ARABIA
Team Recruitment Ltd... revised budgeted expenses. Assist Operations Manager develops strategies to improve market ...
Saudi Arabia - Dammam 13 days ago
Oil Reservoir Management Engineer
Saudi Aramco... , and with offices around the world ... Management Department. Petroleum Engineering/Oil Reservoir Management Department ...
Saudi Arabia 13 days ago
Oil Reservoir Management Engineer
Saudi Aramco (ASC)... , and with offices around the world ... Management Department. Petroleum Engineering/Oil Reservoir Management Department ...
Saudi Arabia 13 days ago
Oil Reservoir Management Engineer
Saudi Aramco (ASC)... , and with offices around the world ... Management Department. Petroleum Engineering/Oil Reservoir Management Department ...
Saudi Arabia 13 days ago
Oil Reservoir Management Engineer
Saudi Aramco... , and with offices around the world ... Management Department. Petroleum Engineering/Oil Reservoir Management Department ...
Saudi Arabia 13 days ago
Offshore Installation Manager
NES Fircroft... Gas Co. Role- Offshore Installation Manager Scope Of Work- Minimum ... . With more than 80 offices in 45 countries, we ...
Saudi Arabia 13 days ago
HSE Manager
NES Fircroft... And Gas co. Role- HSE Manager Location- SAUDI Job Description: ... . With more than 80 offices in 45 countries, we ...
Saudi Arabia 13 days ago
Offshore Installation Manager
NES Fircroft... co. Role- Offshore Installation Manager Location- SAUDI Job Description: ... With more than 80 offices in 45 countries, we ...
Saudi Arabia 13 days ago
QC Manager
NES Fircroft... and Gas Co. Role- QC Manager Scope Of Work- Minimum 10 ... worldwide. With more than 80 offices in 45 countries, we are ...
Saudi Arabia 13 days ago
Offshore Installation Manager
NES Fircroft... Gas Co. Role- Offshore Installation Manager Scope Of Work- Minimum ... . With more than 80 offices in 45 countries, we ...
Saudi Arabia 13 days ago
Affiliate Alignment Project Management Officer
Saudi Aramco (ASC)... Department. The Group Transformation & Advisory Department are responsible for establishing and managing ...
Saudi Arabia 13 days ago
Group Advisory Project Management Officer
Saudi Aramco (ASC)... Group Advisory Project Management Officer to join our ... Advisory Department are responsible for establishing and managing a ...
Saudi Arabia 13 days ago
Why are you reporting this job?
Job has expired Cannot view this pageAlternatively, you may click on the link below or copy/paste it into your browser.
https://en-sa.whatjobs.com/coopob__cpl___2028_375595__2203_03bb926aeec07f616dada824f5ddc898?utm_source=2203&utm_medium=feed&keyword=Customer-Lifecycle-Management&location=Riyadh&geoID=12