Global Account Manager (Remote)

Full time at a Laimoon Verified Company in Saudi Arabia

Posted on December 27, 2024

Job details

Employment: Full Time To provide strategic account management services to a portfolio of high-profile, high-value accounts with the objective of increasing the accounts' investment, appreciation, and value of Oracle CEGIU products and services to secure all accounts indefinitely. ResponsibilitiesGeneral - Deliver against all required KPIs - Revenue Retention & Growth - Account Retention - Time to Value & Success Initiatives - Customer satisfaction - Customer ReferencesAccount Planning - Develop and execute high quality and actionable Account plans for all accounts in conjunction with account sales representatives, services and partner organisations such as:New Account Onboarding Planning (Implementation & Initial Onboarding) within the first 30 days of a new account including establishing a Governance modelInvestment Decision Plan & Customer Maturity Plan within first 6 MonthsAdoption and Value Realization Plan throughout the term and as determined by accountRenewal Account Plan begins between 6-12 months from renewal date (depending on the account)Opportunity plan support with the Applications Sales and Consulting Sales RepresentativesRelationship Management - Focused point of contact for primary/executive communications and corporate interactions with the account.Develop engagement plan in conjunction with internal and external stakeholders to enhance long-term corporate value of the account.Continuously identify and establish relationships with key stakeholders and influencers within accounts.Full understanding of the accounts' purchasing and decision processes.Direct Revenue Generation - Develop in-depth understanding of account objectives and problems in order to identify and qualify all opportunities within the account to ensure Sales wins.Prepare the account for Renewal by formulating the renewal process as defined by the Renewal strategy.Continuously promote and qualify new product and services opportunities for all accounts.Support in the preparation of presentations and proposals and product, technical, and security-related responses to RFPs/RFIs.Maintain a high level of understanding of competitors and positioning statements.Quality of Service - Ensure that the customer is receiving appropriate levels of support, through utilising the available Oracle resources (Contact Centre, Support Central, CO training, Product Support, etc.).Respond in a timely manner to customer enquiries and ensure that the appropriate response/action is delivered.Maintain regular contact with each account to identify emerging service issues.Proactively provide input into customer service strategy, training requirements, procedures, and direction.Work closely with the Client Operations and Sales teams to promote teamwork and collaboration.Establish risks associated with each agreement and develop mitigation strategies.Maintain an understanding of the businesses within the assigned territory and the factors that influence spending patterns.Coordinate and contribute to internal communications with all Oracle offices as required to manage accounts within your portfolio.Leadership - Management and coordination of Account Management activities within account.Drive and support the national/regional/global selling effort into the account.Identify national/regional/global team members and create communication links, matching team configuration with the nature of the sales opportunities at the account.Connect stakeholders on a global level and create a virtual team environment.Utilise effective project management skills to co-ordinate change management protocols within accounts.Submit detailed reports on time.Mentor junior colleagues.Contribute to team meetings.General - Maintain excellent knowledge of Oracle's products including their demonstration, pricing, and administrative procedures.Maintain knowledge of Oracle's products and current Account Management and Sales procedures.Update and maintain accurate data on CRM.About the Company Oracle offers an integrated array of applications, databases, servers, storage, and cloud technologies to empower modern business. For most companies, flexibility is critical. Oracle provides a wide choice of software, systems, and cloud deployment models - including public, on-premises, and hybrid clouds - to ensure that technology flexes to the unique needs of a business.Oracle Cloud is a complete, integrated stack of platform, infrastructure, and application services. With advanced scalability and security, Oracle Cloud enables technical agility across the enterprise, connects people to information for clearer insights, and fosters efficiency through simplified workflows.More than 420,000 customers across 145 countries have harnessed Oracle technology to accelerate their digital transformation.Apply NowTagged as: remote, remote job, virtual, Virtual Job, virtual position, Work at Home, work from homeWhen applying state you found this job on Pangian.com Remote Network.

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Global Account Manager (Remote)

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