IT Help Desk Technician
Job details
Job brief
We are looking for a competent Help desk technician to provide fast and
useful technical assistance on computer systems. You will answer queries
on basic technical issues and offer advice to solve them.
An excellent Help desk technician must have good technical knowledge
and be able to communicate effectively to understand the problem and
explain its solution. They must also be customer-oriented and patient to
deal with difficult customers.
The goal is to create value for clients that will help preserve the
company's reputation and business.
Requirements
Proven as a help desk technician or other customer support role
Tech savvy with working knowledge of office automation products, databases and remote control
Good understanding of computer systems, mobile devices and other
tech products
Ability to diagnose and resolve basic technical issues
Proficiency in English
Excellent communication skills
Customer-oriented and cool-tempered
BSc/BA in IT, Computer Science or relevant field
#J-18808-Ljbffr IT & Technology
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