Customer Service Officer

Full time at a Laimoon Verified Company in UAE

Posted on December 27, 2024

Job details

COMPANY: CLEENOL MIDDLE EAST GENERAL TRADINGPURPOSE:The purpose of the customer service designation is to ensure exceptional customer satisfaction by addressing inquiries, resolving issues, and providing support to clients. This role plays a crucial part in maintaining positive relationships with customers and promoting the company's services.QUALIFICATION :Bachelor degree or equivalent.Proven experience in a customer service role.Excellent communication and interpersonal skills.Ability to multitask and prioritize in a fast-paced environment.Proficiency in using customer service software and Microsoft Office Suite, accounting & operations softwares.Ability to work collaboratively in a fast-paced environment.KEY RESPONSIBILITIES:Attends to all sales enquiries via all means of communications; the main point of contact for all sales/service enquiry-related.Prepare sales Quotations, sales proposals and supply agreement.Plans, coordinates and schedules contractual services according to agreement with both the operations team & the client.Monitors & documents the process of service execution.Customer Interaction: Engage with customers via phone, email, or in-person to address inquiries, provide information about services, and resolve complaints or issues.Order Processing: Manage service requests, schedule appointments, and coordinate with the operations team to ensure timely delivery of services.Complaint Resolution: Investigate and resolve customer complaints promptly and professionally, aiming to achieve a high level of customer satisfaction.Documentation: Maintain accurate records of customer interactions and transactions using the company's CRM system.Feedback Collection: Gather feedback from customers to identify areas for improvement and relay this information to the management team.Cross-functional Collaboration: Collaborate with other departments such as operations, sales, and marketing to ensure seamless service delivery and consistent messaging.OTHER SCOPE & SKILLS:Empathy: Ability to understand and empathize with customers' concerns while maintaining a professional demeanor.Time Management: Efficiently manage multiple tasks while prioritizing urgent matters.Service Knowledge: Acquire a comprehensive understanding of the company's cleaning and environmental services to effectively address customer queries.Conflict Resolution: Skill in de-escalating tense situations and finding amicable solutions for both the company and the customer.

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Customer Service Officer

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Confidential

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