Job details
Job Description
- JOB PURPOSE
- Assist the Engineering Executive in the maintenance and operations of all general utility equipment.
- Maintain quality of work to meet the standards.
- Control and check all equipment.
- Work according to the policies and procedures of the hotel.
- Handle and maintain all equipment properly.
- Report any matters affecting the interests of the hotel to Management.
- Abide by the mission statement of the Company and the department.
- EXECUTIVE RESPONSIBILITIES & EMPOWERMENT
- Responsible for maintaining and operating all general utility equipment defect-free as per standards.
- Empowered to provide service, assist guests, and interact with guests and internal customers for trouble-free operations of the equipment.
- KEY OPERATIONAL RESPONSIBILITIES
- Maintain the par stock required at the stores.
- Assist the Engineering Executive in making store requisitions.
- Keep and render accounts of all materials used.
- Identify optimal, cost-effective use of resources.
- Maintain all general utility equipment as per specified standards.
- Respond to queries by resolving issues in a timely and efficient manner.
- Operate and maintain laundry and kitchen equipment.
- Maintain all tools and equipment as required.
- Assist other departmental personnel as necessary.
- Complete all tasks assigned effectively and efficiently.
- Complete necessary reports, work orders, etc. as required.
- Practice safety in all aspects of the job.
- Be helpful and courteous to guests at all times.
- Hand over important messages and guest requests to the Engineers.
- Report any missing or broken property to the Engineer.
- Maintain high levels of personal hygiene.
- Be familiar with preventive maintenance schedules.
- Aware of the guest complaint handling procedure.
- Ensure the upkeep of all equipment.
- Follow up on works handed over by the Engineering Executive.
- Perform any other duty assigned by the Engineering Executive.
- Abide by company policies and decisions.
- Fill the Preventive Maintenance chart with all required information after completion of preventive works and all kinds of complaints.
- Abide by key handling procedures.
- Follow all safety and security measures.
- Safeguard and protect hotel property.
- Carry out start and end of shift duties.
- Keep the workshop and engineering machinery areas clean and neat.
- Report any maintenance issues in the guestroom, machinery areas, and public areas.
- Assist the Engineer in analyzing all guest complaints and feedback.
- Assist the Engineer in analyzing all machinery history and complaints.
- Be aware of the company’s business plan.
- Be aware of departmental financials.
- Maintain good working relations with fellow colleagues and management.
- Provide other duties and services as assigned by the Associate Director of Engineering.
- Respond quickly to emergency situations.
- Have complete knowledge of facilities available in-house.
- Be thorough on fire and safety procedures.
- Adhere to hygiene standards.
- Follow environmental issues.
- Ensure personal grooming adheres to standards.
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