Job details
Objective : To drive patient engagement, enhance the clinic’s reputation, and contribute to revenue growth by delivering exceptional service and personalized care while fostering long-term client relationships. Job Brief: Shuraa’s clients are looking for a motivated Patient Coordinator who can provide exceptional service, drive client engagement, and contribute to the clinic’s growth. This role is ideal for someone who thrives in a fast-paced, customer-focused environment and has a passion for aesthetics and wellness. Responsibilities:
- Actively promote the clinic’s treatments and services, highlighting their benefits to potential patients.
- Convert patient inquiries into appointments through effective consultation and follow-up.
- Identify opportunities to upsell and cross-sell treatments, achieving sales objectives.
- Serve as the main point of contact for patients, ensuring a smooth and satisfying experience at every stage.
- Handle follow-ups and treatment plans with precision.
- Educate patients about procedures, addressing any questions or concerns.
- Collect patient feedback and suggest improvements to enhance satisfaction.
- Ensure patient records are updated and accurate in the clinic’s database.
- Coordinate with medical professionals and staff to ensure timely and effective service delivery.
- Stay updated on the latest clinic offerings and industry trends to provide accurate information to patients.
- Proven track record of at least 3 years in aesthetic services patient coordination, or a similar role within the healthcare or wellness sector in Dubai.
- Strong upselling and cross-selling communication, and customer service skills.
- Proficient in CRM systems, scheduling tools, and Microsoft Office.
- Professional and well-groomed appearance reflecting the high standards of the clinic.
- Fluency in English is essential; Arabic or other languages are an advantage.
- A competitive salary and performance incentives.
- The opportunity to work in a high-end, innovative clinic environment.
- Training and professional development opportunities.
- A chance to contribute to the growth of a leading aesthetic and dental brand in Dubai.
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Hiring company
Shuraa Management And Consultancy LLC
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