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Patient Coordinator

Full time at Shuraa Management And Consultancy LLC in UAE
Posted on December 22, 2024

Job details

Objective : To drive patient engagement, enhance the clinic’s reputation, and contribute to revenue growth by delivering exceptional service and personalized care while fostering long-term client relationships. Job Brief: Shuraa’s clients are looking for a motivated Patient Coordinator who can provide exceptional service, drive client engagement, and contribute to the clinic’s growth. This role is ideal for someone who thrives in a fast-paced, customer-focused environment and has a passion for aesthetics and wellness. Responsibilities:

  1. Actively promote the clinic’s treatments and services, highlighting their benefits to potential patients.
  2. Convert patient inquiries into appointments through effective consultation and follow-up.
  3. Identify opportunities to upsell and cross-sell treatments, achieving sales objectives.
  4. Serve as the main point of contact for patients, ensuring a smooth and satisfying experience at every stage.
  5. Handle follow-ups and treatment plans with precision.
  6. Educate patients about procedures, addressing any questions or concerns.
  7. Collect patient feedback and suggest improvements to enhance satisfaction.
  8. Ensure patient records are updated and accurate in the clinic’s database.
  9. Coordinate with medical professionals and staff to ensure timely and effective service delivery.
  10. Stay updated on the latest clinic offerings and industry trends to provide accurate information to patients.
Skills & Qualifications:
  1. Proven track record of at least 3 years in aesthetic services patient coordination, or a similar role within the healthcare or wellness sector in Dubai.
  2. Strong upselling and cross-selling communication, and customer service skills.
  3. Proficient in CRM systems, scheduling tools, and Microsoft Office.
  4. Professional and well-groomed appearance reflecting the high standards of the clinic.
  5. Fluency in English is essential; Arabic or other languages are an advantage.
What You’ll Gain:
  1. A competitive salary and performance incentives.
  2. The opportunity to work in a high-end, innovative clinic environment.
  3. Training and professional development opportunities.
  4. A chance to contribute to the growth of a leading aesthetic and dental brand in Dubai.
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