Patient Relations Officer - Emirati

Full time at University Hospital Sharjah in UAE

Posted on December 22, 2024

Job details

Actively participates in upholding and promoting the vision and culture of University Hospital-Sharjah (UHS). Complies with all UHS policies and procedures and fire regulations. Participates in all aspects of the International Accreditation program to assist UHS attain and maintain international accreditation standards. Participates in commissioning assigned and associated areas.

Policy

Support the development of and gain a sound knowledge of policies and standards of the MD's job function to provide information, ideas and support on matters of concern to the MD.

Coordinate communication between patients, family members, medical staff, administrative staff, or regulatory agencies.
Interview patients or their representatives to identify problems relating to care.
Maintain knowledge of community services and resources available to patients.

Responsibilities

Refer patients to appropriate health care services or resources.
Investigate and direct patient inquiries or complaints to appropriate medical staff members and follow up to ensure satisfactory resolution.
Explain policies, procedures, or services to patients using medical or administrative knowledge.
Read current literature, talk with colleagues, continue education, or participate in professional organizations or conferences to keep abreast of developments in the field.
Collect and report data on topics such as patient encounters and inter-institutional problems, making recommendations for change when appropriate.
Develop and distribute newsletters, brochures, or other printed materials to share information with patients or medical staff.
Provide consultation or training to volunteers or staff on topics such as guest relations, patients' rights, and medical issues.
Ensure adequate and efficient cover of staff, allocate and manage leaves within the department.
Manage staff in an effective manner and ensure a supportive environment for team members.
Work closely with medical, nursing, and other appropriate clinical, administrative and other staff and ensure the role and functions of the service are both understood and easily accessible.
Identify and share research, recommendations, or other information regarding legal liabilities, risk management, or quality of care.

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Hiring company

University Hospital Sharjah

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Patient Relations Officer - Emirati

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University Hospital Sharjah

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Home UAE Patient Relations Officer - Emirati

Patient Relations Officer - Emirati

Job details

Policy

Responsibilities

Apply safely

Hiring company

University Hospital Sharjah

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