Helpdesk Administrator II
Job details
Trace Systems is actively recruiting for a Helpdesk Administrator II to support the AFCENT Combined Air Operations Center (CAOC) contract in Doha, Qatar. The job responsibilities include, but are not limited to:
- Provide Tier 1 technical support (performing initial trouble ticket/call prioritization, diagnosis, analysis and troubleshooting and resolution of basic client hardware and software issues);
- Provide Tier 1 hands-on support to users on the AOC/CAOC floor;
- Provide solutions over the phone or remotely when feasible, and coordinate with and escalate tickets to back shops/other functional areas for support and resolution when required;
- Follow-up with end-users on status, and verify problem resolution prior to trouble ticket closure;
- Create and manage organizational and user accounts and assign, modify, and delete passwords and user privileges IAW AFCENT guidance;
- Manage SIPR PKI program;
- Coordinate on Firewall Exemption Requests (FERs)/Bluecoat Exemption Requests (BERs);
- Maintain the CFP status display systems to remotely monitor and track status of all systems, networks and connections, including internal and external links and circuits;
- Serve as focal point for ASIs and time change order/item (e.g., NOTAMs, TCTOs, TCNO, MTO, CCO and CTO) management, processing, tracking and status reporting across all network enclaves;
- Maintain status tracking applications/tools; create, update, and coordinate status reports and presentation slides (i.e., COMSTATs, SITREP, etc.); and brief AFCENT leadership to provide situational awareness on outages/failures;
- Add, move and change client hardware and software to meet end user data, voice, mobile, and video needs;
- Provide system support to clients operating on the network/domain;
- Configure client level software, modify software configuration, and perform basic configuration management functions;
- Ensure notification of unit Equipment Custodian of any hardware relocation and equipment problems; Install equipment IAW AFCENT and SPIN-C directives;
- Assist with installing, testing, and accepting new systems according to the terms of the purchase contract and instructions;
- Periodically review the organization's needs for computer resources and validate computer equipment requirements;
- Promote user awareness concerning unauthorized or illegal use of computer hardware and software;
- Implement client workstation software patches, security fixes, and service releases according to local instructions;
- Other duties as required.
- Active, in-scope US Government issued Top Secret clearance with SCI eligibility.
- Due to the nature of the work and contract requirements, US Citizenship is required.
- DoDM 8140 Information Assurance Technical (IAT) Level 2 or higher.
- Responding to help desk tickets and resolving technical issues for hardware, software, and network systems.
- Providing support for operating systems (Windows, macOS, Linux) and common software applications.
- Diagnosing and resolving connectivity problems, including LAN/WAN and VPN issues.
- Assisting end-users with system logins, password resets and account management.
- Associates degree in Computer Science or related field; or 2+ years' IT Help Desk Support experience, and 2+ years' of experience in Computer/IT hardware support (experience may be concurrent).
- IT - Software Services
- Helpdesk
- Customer Service
- Telecalling
- Helpdesk Administrator II
Apply safely
To stay safe in your job search, information on common scams and to get free expert advice, we recommend that you visit SAFERjobs, a non-profit, joint industry and law enforcement organization working to combat job scams.
Similiar Jobs that might interest you
GENERAL TECHNICIAN (INSPECTION)
QatarEnergy... Department ASSET INTEGRITY (REFINING) Title GENERAL TECHNICIAN (INSPECTION) Primary Purpose of Job Education ...
Qatar 13 days ago
NETWORKING ENGINEER
NES Fircroft... support to junior engineers and technicians. Stay updated with industry trends ...
Qatar - Doha 13 days ago
Supply Chain Business Analyst
NES FircroftWe are hiring for PERM role to be based in Qatar. Role - Supply Chain Business Analyst Location: Doha, Qatar ...
Qatar - Doha 13 days ago
Machinery Control Engineering Specialist
NES FircroftGreetings from  NES!! We are hiring for an experienced Machinery Control Engineering Specialist  for a PERMANENT role ...
Qatar - Doha 13 days ago
IT Business Development and Sales Manager
NES FircroftJob Title: IT Business Development and Sales Manager Location: Qatar Key Responsibilities: Develop and implement ...
Qatar - Doha 13 days ago
ELECTRICAL ENGINEER
QatarEnergyDepartment MAINTENANCE Title ELECTRICAL ENGINEER Primary Purpose of Job 1- Ensure the integrity and sustainability of ...
Qatar 13 days ago
30826 - ENGINEERING MANAGER At Eni, we are looking for an Engineering Manager within our Branch in Qatar. You will ...
Qatar
13 days ago
30851 - WAREHOUSE AND INVENTORY DIVISION MANAGER At Eni, we are looking for a Warehouse and Inventory Division Manager ...
Qatar
13 days ago
