Operations Officer - Riyadh

Full time at a Laimoon Verified Company in Saudi Arabia

Posted on December 14, 2024

Job details

• Ensure quality of service delivery by effective supervision on technicians - on the job asper company SOPs• Ensure technicians carry out treatment within a given Time on Site (ToS) in a competentmanner. (OE to engage technician via route riding, training on the job).• Convey special instructions, if any, to technicians to execute the job • Carry out pest management Audits of customer sites as per agreed schedule by i or Rauditor.• Complete & close customer audit non-conformities (external / internal). Follow up &implement CAPA at customer site• On Site Documentation: Implementation of SOP, Compliance and closure of audits non-conformities (Internal / External). • Handle assigned customer complaints in his / her service areas, within 24 hours &resolve complaint at earliest• Identify & resolve Service delivery issues in coordination with the Branch Manager• Maintain Material consumption, Overtime Hrs. schedule at an agreed targeted level forthe assigned service area and for technician• Approval of conveyance amount for assigned technician• Innovation: conduct trials and report findings as per the guidelines, implement newservice lines as per the SOPs.• Ensure proper schedule of maintenance & repairs of equipment is established & followed(via JOC).• Promote highest grooming standards (uniform, Safety shoes, PPEs)• Encourage technicians to plan their leaves in advance to curb absenteeism• Help Resolve any Grievances & IR issues of Technicians & bring to the notice of ABM/BMon day today basis• Report any deviation that could impact service quality or productivity of technicians like-overcommitments, recommendation regarding night service (if it is not needed).covered area mismatch, etcRequirements BS in Management, or equivalent 1-3 Years of experience Any prior experience in operations of pest management or service industry is desirable. Proficient in use of computer applications & systems with Excel, Word, PowerPoint

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Operations Officer - Riyadh

Job details

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Confidential

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