ICT Assets Management Analyst

Full time at a Laimoon Verified Company in Qatar

Posted on December 10, 2024

Job details

Job Title: ICT Assets Management AnalystVacancy: 1 VacancyJob Description:Formulate and implement processes and procedures for tracking and analysing technical and administrative data of AZF/SFM software, hardware, and IT equipment from requisition through retirement.Track and maintain copies of software licenses, warranties, maintenance agreements, and vendor contracts.Perform inventories and usage monitoring of all IT assets and record all findings, changes, physical location, and incidences of support.Communicate effectively asset management strategies to team members and stakeholders in a timely and clear fashion.Explore opportunities for maximizing or exploiting unused or partially used IT assets to achieve full efficiency and ROI from company resources.Conduct and report software/hardware asset reconciliation and audit activities on a timely basis, including licensing, warranty, and maintenance/support contract information.Compare warranties, maintenance agreements, and vendor contracts to assist with asset upkeep, upgrades, repair, and replacement.Generate, distribute, and review relevant management reports.Research industry best practices and compare against the organization's practices in order to establish benchmarks for managing IT assets.Identify control, record, report, audit and verify service assets and configuration items, including versions, baselines, constituent components, their attributes and relationships.Account for, manage and protect the integrity of service assets and configuration items (and where appropriate, those of its customers) through service lifecycle by ensuring that only authorized components are used, and only authorized changes are made.Ensure the integrity of IT assets and configuration required to control the services and IT infrastructure by establishing and maintaining an accurate and complete configuration management system.Coordinate with change and release management for efficient and effectiveness of implementation of Information technology changes and releases.Manage media and documentation relating to live product assets (hardware, software, applications).Investigate and resolve exceptions and accuracy issues of the CMS repository.Enter all software and hardware serial numbers or identification tags into configuration management system (CMS) and ensure information is up-to-date, accurate, and auditable.Participate and coordinate in regular incident & problem resolution process and documentation of knowledge base.Develop and implement proactive process and procedures for managing and monitoring of printing services including consumables, inventories and operational status.Coordinate third party equipment delivery and maintenance contracts.Configuration and deployment of new/change IT equipment including laptop, desktop, printers and peripherals.Coordinate with various IT service management functions and processes for aspects of IT asset and configuration requirements.Supervise the activities of Asset and Configuration Analysts, printing service specialists and third-party contracts related to IT assets.Maintain relationships with business users, third-party suppliers and address stakeholder expectations.Assume any other responsibilities as directed by the direct supervisor.Desired Candidate Profile:3 - 5 years of relevant experience in the same field preferably with multi-cultural corporation/organization. 1 year should be in a similar position/responsibility, preferably in a similar industry.Previous experience in IT service desk, operation support.Well exposed to industry standards and best practices in IT asset and configuration management and service management practice, customer services, service quality.Qualified to degree level in a computing related subject.Substantial experience in computing or information technology.ITIL Service Management qualification.Working knowledge of hardware, software and network.Excellent communication, interpersonal and analytical skills are essential.Persuasive and assertive with the ability to change behaviour to ensure the optimum utilisation of IT resources.Customer service attitude skills.Multi-tasking skills and the ability to organize competing priorities.Teamwork skills.Communication and interpersonal skills.Preparing and understanding written materials.Employment Type: Full TimeCompany Industry: IT - Software ServicesDepartment / Functional Area: Asset ManagementKeywords: ICT Assets Management Analyst, AZF/SFM Software, ITIL Service Management, IT Service Desk, Operation Support

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ICT Assets Management Analyst

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