Job details
Key Responsibilities:
- First point of contact for our clients on live chats, calls, and support emails.
- Ensures that all communication is compliant with financial regulations; this is absolutely top priority.
- Comfortable taking full ownership of client experience and support.
- Candidates will be trained to provide the necessary support to clients without breaching any regulatory restrictions.
- Responsible for managing client complaints and responding to client inquiries by coordinating with the different teams and area owners (operations, product, marketing, etc).
- Ensures that open tickets are closed within the approved SLAs.
- Proactively find new ways to improve efficiency and overall processes.
- Provide regular updates and reports to management on performance.
- Ability to multitask and meet tight deadlines.
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Hiring company
Wahed Projects
-
Customer Service Skills John AcademyAED 90
AED 918Duration: Upto 1 Hour -
Telesales Executive John AcademyAED 90Duration: 2 To 3 Hours
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