Home Philippines Call Center Agent Position (Baguio)
Home Philippines Call Center Agent Position (Baguio)
Call Center Agent Position (Baguio)
Full time
at Neksjob
in
Philippines
Posted on November 7, 2024
Job details
As a Customer Service Representative, you will handle customer inquiries, resolve complaints, and provide information about products and services. You will also process orders, prepare correspondence, and fulfill customer needs to ensure customer satisfaction
Qualification:
- At least Collage graduate (4-years course)
- above average to excellent communication skills in English
- willing to work in shifting schedules
- amenable to work onsite
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Providing effective customer service is possible through understanding consumer motivation which this Professional Diploma in Customer Service course can provide you.<br> <br> This Professional Diploma in Customer Service is an effective way to learn how to provide good customer service to promote a good relationship with your clients. Your clients will truly appreciate your efforts and this can also turn into the opportunity of improving your reputation to encourage potential customers.<br> <br> <strong>Course Highlights</strong> <ul> <li>The price is for the Professional Diploma in Customer Service whole course including the final exam - no hidden fees</li> <li>Accredited Certificate upon successful completion at an additional cost</li> <li>Efficient exam system with instant results</li> <li>Track progress within own personal learning portal</li> <li>24/7 customer support via live chat</li> </ul> <strong>COURSE CURRICULUM</strong><br> <br> <strong>Customer Service</strong> <ul> <li>Getting Started</li> <li>Who We Are and What We Do</li> <li>Establishing Your Attitude</li> <li>Identifying and Addressing Customer Needs</li> <li>Generating Return Business</li> <li>In-Person Customer Service</li> <li>Giving Customer Service over the Phone</li> <li>Providing Electronic Customer Service</li> <li>Recovering Difficult Customers</li> <li>Understanding When to Escalate</li> <li>Ten Things You Can Do to WOW Customers Every Time</li> <li>Wrapping Up</li> </ul> <br> <strong>Customer Relationship Management</strong> <ul> <li>Customer Relationship Management</li> <li>What CRM Is and Who It Serves</li> <li>Checklist for Success</li> <li>Requirement Driven Product Selection</li> <li>Considerations in Tool Selection</li> <li>Strategies for Customer Retention</li> <li>Building the Future</li> <li>Homegrown vs. Application Service Provider</li> <li>The Development Team</li> <li>Evaluating and Reviewing Your Program</li> </ul> <strong>Activities<br> <br> Recommended Reading</strong><br> <br> ----<br> <br> <br> Professional Diploma in Customer Service has been given CPD and IAO accreditation and is one of the best-selling courses available to students worldwide.<br> <br> This valuable Professional Diploma in Customer Service course is suitable for anyone interested in working in this sector or who simply wants to learn more about the topic. If you're an individual looking to excel within this field then a professional Diploma in Customer Service is for you.<br> <br> We've taken this comprehensive Professional Diploma in Customer Service course and broken it down into several manageable modules which we believe will assist you to easily grasp each concept - from the fundamental to the most advanced aspects of the Professional Diploma in Customer Service course. It really is a sure pathway to success.<br> <br> All our courses offer 3 months access and are designed to be studied at your own pace so you can take as much or as little time as you need to complete and gain the full CPD accredited qualification. And, there are no hidden fees or exam charges.<br> We pride ourselves on having friendly and experienced instructors who provide full weekday support and are ready to help with any of your queries. So, if you need help, just drop them an email and await a speedy response.<br> <br> Furthermore, you can check the validity of your qualification and verify your certification on our website at any time.<br> <br> So, why not improve your chances of gaining professional skills and better earning potential.<br> <br> ', 'outline' => '', 'who_should_take_this_course' => '', 'career_path' => 'Customer Care Manager,Customer Care Supervisor,Professional Diploma in Customer Service,Customer Service Specialist,Customer Service Officer,Call Center Manager', 'eligibility' => 'Professional Diploma in Customer Service is open to all from all academic backgrounds and there are no specific requirements to attend this Professional Diploma in Customer Service course. It is compatible and accessible from any device including Windows, Mac, Android, iOS, Tablets, etc.', 'school' => 'Alpha Academy', 'keywords' => 'Customer Service,Customer,customer service,customer care,customer service jobs', 'location' => 'Online', 'duration' => 'Upto 14 Hours', 'timing' => '', 'cost' => null, 'discount' => '95% Off for Laimoon Users!', 'eligibility_criteria' => '', 'job_matching_keywords' => '', 'boosted' => '0', 'lang_code' => 'en', 'status' => 'active', 'auto_translated' => '0', 'objectives' => null, 'photo' => null, 'photo_cta' => null, 'video' => null ), 'Profile' => array() ), (int) 1 => array( 'Course' => array( 'id' => '132723', 'seeder_id' => '0', 'edited_seeder_id' => '43', 'edited_client_id' => '10032', 'title' => 'Customer Service Diploma Level 3', 'external_link' => 'https://www.libm.co.uk/course/customer-service-diploma-level-3/', 'objectives' => null, 'photo_cta' => null, 'photo' => null, 'length' => '', 'next_session' => '', 'schedules' => null, 'duration' => 'Upto 12 Hours', 'base_duration' => '0', 'timing' => '', 'location' => 'Online', 'global_location_id' => '275', 'school' => 'London Institute of Business & Management ', 'logo' => '', 'certificate_diploma' => 'yes', 'image' => '', 'brochure_url' => null, 'video' => '', 'cost' => '', 'price' => '13', 'price_enquiry' => '0', 'course_status' => 'Paid', 'base_price' => '17', 'nondiscounted_base_price' => '170', 'currency' => 'GBP', 'discount' => '', 'free_trial_text' => '', 'laimoon_offer' => '0', 'summary' => 'If you desire to work in the customer service sector, then this course Customer Service Diploma Level 3 is perfect for you.<br /> <br /> Whether you have some experience or are a beginner, the course covers everything in an easy-to-understand method, and you will receive guidance from our expert tutor whenever you are in need.<br /> <br /> This Customer Service Diploma Level 3 is packed with 82 modules that help you to explore everything you need to thrive in this profession.<br /> <br /> In short, customer service diploma level 3 course can be notably useful to learn excellent customer service skills on a basic to advanced level.<br /> <br /> <strong>Key features of the customer service diploma level 3 course:</strong> <ul> <li>Lifetime access to the customer service diploma level 3 course</li> <li>No hidden fees, only pay the price of the course which includes exam fees.</li> <li>Recognised qualification upon successful completion of the course</li> <li>Study from anywhere, anytime, whenever it is convenient for you.</li> <li>Affordable and engaging e-learning study materials</li> <li>Study at your own pace from tablet, PC or smartphone</li> <li>Online tutor support when you are in need.</li> </ul> <br /> <strong>Who is this customer service diploma level 3 course for?</strong><br /> <br /> There is no experience or previous qualifications required for enrolment on this customer service diploma level 3 course. It is available to all students, of all academic backgrounds.<br /> <br /> <strong>COURSE CURRICULUM</strong><br /> <br /> <strong>1. Understanding Customer Service</strong><br /> <br /> Understanding Customer Service<br /> Identifying Customer Expectations<br /> Providing Excellent Customer Service<br /> <br /> <strong>2. Focusing on the Customer</strong><br /> <br /> Focusing on the Customer<br /> <br /> <strong>3. Customer Service and the Telephone</strong><br /> <br /> Customer Service and the Telephone<br /> <br /> <strong>4. Handling Complaints</strong><br /> <br /> Handling Complaints<br /> <br /> <strong>5. Enduring Stress</strong><br /> <br /> Enduring Stress<br /> <br /> <strong>6. Business Communication</strong><br /> <br /> Identifying Basic Communication Techniques<br /> Formal and Informal Communication<br /> <br /> <strong>7. Verbal and Non-verbal Communication</strong><br /> <br /> Describing Verbal and Non-verbal Communication<br /> Understanding Body Language<br /> Making Effective Presentations<br /> Fundamentals of Productive Meetings<br /> <br /> <strong>8. Written Communication</strong><br /> <br /> Written Communication<br /> <br /> <strong>9. Electronic Communication</strong><br /> <br /> Electronic Communication<br /> <br /> <strong>10. Communicating with Graphics</strong><br /> <br /> Creating Graphics for Business Communication<br /> Communicating Static Information<br /> Communicating Dynamic Information<br /> <br /> <strong>11. Effectively Working for Your Boss</strong><br /> <br /> Representing Your Boss<br /> Communicating Your Boss's Decisions<br /> Supporting Your Boss and Colleagues<br /> Building a Partnership with Your Boss<br /> <br /> <strong>12. Identifying Goals</strong><br /> <br /> Identifying Goals <br /> <br /> <strong>13. Effective Energy Distribution</strong><br /> <br /> Energy Distribution <br /> Time Logs<br /> <br /> <strong>14. Working with Your Personal Style</strong><br /> <br /> Personal World View<br /> Strengths <br /> <br /> <strong>15. Building Your Toolbox</strong><br /> <br /> A Building Your Toolbox<br /> <br /> <strong>16. Establishing Your Action Plan</strong><br /> <br /> Establishing Your Action Plan <br /> <br /> <strong>17. Getting Started with Word</strong><br /> <br /> Navigate in Microsoft Word<br /> Create and Save Word Documents<br /> Manage Your Workspace<br /> Edit Documents<br /> Preview and Print Documents<br /> Customize the Word Environment<br /> <br /> <strong>18. Formatting Text and Paragraphs</strong><br /> <br /> Apply Character Formatting<br /> Control Paragraph Layout<br /> Align Text Using Tabs<br /> Display Text in Bulleted or Numbered Lists<br /> Apply Borders and Shading<br /> <br /> <strong>19. 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advanced level.<br /> <br /> <strong>Key features of the customer service diploma level 3 course:</strong> <ul> <li>Lifetime access to the customer service diploma level 3 course</li> <li>No hidden fees, only pay the price of the course which includes exam fees.</li> <li>Recognised qualification upon successful completion of the course</li> <li>Study from anywhere, anytime, whenever it is convenient for you.</li> <li>Affordable and engaging e-learning study materials</li> <li>Study at your own pace from tablet, PC or smartphone</li> <li>Online tutor support when you are in need.</li> </ul> <br /> <strong>Who is this customer service diploma level 3 course for?</strong><br /> <br /> There is no experience or previous qualifications required for enrolment on this customer service diploma level 3 course. It is available to all students, of all academic backgrounds.<br /> <br /> <strong>COURSE CURRICULUM</strong><br /> <br /> <strong>1. Understanding Customer Service</strong><br /> <br /> Understanding Customer Service<br /> Identifying Customer Expectations<br /> Providing Excellent Customer Service<br /> <br /> <strong>2. Focusing on the Customer</strong><br /> <br /> Focusing on the Customer<br /> <br /> <strong>3. Customer Service and the Telephone</strong><br /> <br /> Customer Service and the Telephone<br /> <br /> <strong>4. Handling Complaints</strong><br /> <br /> Handling Complaints<br /> <br /> <strong>5. Enduring Stress</strong><br /> <br /> Enduring Stress<br /> <br /> <strong>6. Business Communication</strong><br /> <br /> Identifying Basic Communication Techniques<br /> Formal and Informal Communication<br /> <br /> <strong>7. Verbal and Non-verbal Communication</strong><br /> <br /> Describing Verbal and Non-verbal Communication<br /> Understanding Body Language<br /> Making Effective Presentations<br /> Fundamentals of Productive Meetings<br /> <br /> <strong>8. Written Communication</strong><br /> <br /> Written Communication<br /> <br /> <strong>9. Electronic Communication</strong><br /> <br /> Electronic Communication<br /> <br /> <strong>10. Communicating with Graphics</strong><br /> <br /> Creating Graphics for Business Communication<br /> Communicating Static Information<br /> Communicating Dynamic Information<br /> <br /> <strong>11. Effectively Working for Your Boss</strong><br /> <br /> Representing Your Boss<br /> Communicating Your Boss's Decisions<br /> Supporting Your Boss and Colleagues<br /> Building a Partnership with Your Boss<br /> <br /> <strong>12. Identifying Goals</strong><br /> <br /> Identifying Goals <br /> <br /> <strong>13. Effective Energy Distribution</strong><br /> <br /> Energy Distribution <br /> Time Logs<br /> <br /> <strong>14. Working with Your Personal Style</strong><br /> <br /> Personal World View<br /> Strengths <br /> <br /> <strong>15. Building Your Toolbox</strong><br /> <br /> A Building Your Toolbox<br /> <br /> <strong>16. Establishing Your Action Plan</strong><br /> <br /> Establishing Your Action Plan <br /> <br /> <strong>17. Getting Started with Word</strong><br /> <br /> Navigate in Microsoft Word<br /> Create and Save Word Documents<br /> Manage Your Workspace<br /> Edit Documents<br /> Preview and Print Documents<br /> Customize the Word Environment<br /> <br /> <strong>18. Formatting Text and Paragraphs</strong><br /> <br /> Apply Character Formatting<br /> Control Paragraph Layout<br /> Align Text Using Tabs<br /> Display Text in Bulleted or Numbered Lists<br /> Apply Borders and Shading<br /> <br /> <strong>19. 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Managing Workbooks</strong><br /> <br /> <strong>Assessment and Certification</strong><br /> <br /> Customer Service Diploma Level 3 course completion certificates will be awarded to the learners without any assessment test. After completing the course, the learner will not be required to sit for any assessment test. Those who have completed the course will have the qualification of Customer Service Diploma Level 3. The certificate will be produced in PDF format at an additional cost of £, Printed Hardcopy at £ and both at £', 'outline' => '', 'who_should_take_this_course' => '', 'career_path' => 'Client Coordinator,Customer Care Representative,Customer Care Coordinator,Consumer Services Supervisor,Customer Service Agent,Customer Service /Optometrist,Customer Service Supervisor,Customer Care Manager', 'eligibility' => 'There is no experience or previous qualifications required for enrolment on this course. 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Call Center Agent Position (Baguio) at Neksjob. Please apply or share https://jobs.laimoon.com/jobs/externalview/44677693' $emailText = 'Hiring now! Call Center Agent Position (Baguio) at Neksjob. 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Hiring company
Neksjob
Neksjob is an outsourcing and social enterprise that provides quality services to our clients locally and abroad. We are driven by the innate desire to bring about change by encouraging out of the box solutions to well-worn path challenges at a cost-effective rate. We aim to bridge the gap between countries and cultures, distance and time zones, to bring the world closer through the help of emerging technology.
Improve your chance to get this job.
Do an online course on Customer service starting now.
-
Professional Diploma in Customer Service Alpha AcademyAED 93
AED 955Duration: Upto 14 Hours -
Customer Service Diploma Level 3 London Institute of Business & ManagementAED 60
AED 624Duration: Upto 12 Hours
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https://ph.jooble.org/external/-7016143977297471436?cpc=d0FU&utm_source=affiliate&utm_medium=laimoon_organic_ph&extra_ars_request_id=314cd3cfaf287b30e780f1620906c07d