Job details
ResponsibilitiesMonitor and maintain the warranty process for all IIQAF certified programs.Review warranty claims and ensure they meet the stated criteria.Follow up with clients to obtain necessary information and documentation for warranty claims.Maintain accurate records of warranty claims and resolutions.Analyze warranty data to identify trends and areas for improvement.Collaborate with other teams to improve and enhance the warranty process.Provide excellent customer service by promptly addressing any warranty-related issues.Maintain strong relationships with clients and respond to their queries in a timely manner.RequirementsMinimum of 2 years experience in a warranty-related role.Excellent communication and interpersonal skills.Strong analytical skills with a keen eye for detail.Ability to work under pressure and handle multiple tasks simultaneously.Proficient in Microsoft Office and data analysis tools.Knowledge of quality assurance and finance principles is a plus.
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