Soft Services Manager

Full time at a Laimoon Verified Company in UAE

Posted on November 4, 2024

Job details

Roles and responsibilities Formulate and execute strategies for cleaning and waste management services that align with organizational goals and sustainability initiatives. Establish and update policies and procedures for soft services to ensure compliance with health and safety regulations. Oversee the budget for soft services, ensuring cost-effective operations without compromising on service quality. Identify and implement innovative solutions and best practices in the field of facility management, particularly in cleaning and waste disposal. Ensure that all soft services are delivered efficiently and effectively, meeting the set standards. Regularly analyze and optimize workflows for increased efficiency in Soft Service management processes. Prepare status reports of site condition and improvement initiatives. Manage contracts with external service providers, ensuring they fulfil their contractual obligations and deliver high-quality services. Conduct regular inspections of facilities to assess the quality of services and identify areas for improvement. Develop and maintain emergency response plans for soft services. Ensure compliance with environmental and health regulations; prepare and submit relevant reports to higher management. Champion the adoption of sustainable and environmentally friendly cleaning and waste disposal practices. develop and implement waste reduction and recycling. Generate detailed reports on the performance and efficiency of Soft-services and maintain comprehensive records of all operational activities, audits. Coordinate with suppliers to ensure a steady supply of necessary materials and equipment and monitor and control inventory costs while ensuring the availability of quality supplies. Oversee the proper handling and disposal of hazardous waste materials. Managing and monitoring the quality of execution and performance of related service providers (pest control, Waste Management, custodial and high-level cleaning, landscaping) Ensuring contracted volume and scope of works stated in Annual Maintenance contract is delivered in full amount, addressing the in-compliance or bad performance. Monitoring contractor's KPI and acting in case of low performance. Reviewing and finalizing the contracts and scope of work related to Soft services. Conducting verification inspections of completed works. Ensuring all activities performed comply with local laws, statutory regulations, and relevant codes. About you: The preferred candidate for this role should possess the following experience and credentials: Minimum 2-year experience in soft services in relevant industries. Should have experience in handling third party services for cleaning, waste management, land scaping and HSE. Team management experience Knowledge of local laws and regulations in waste management and soft services Good communication skills Desired candidate profile Operational Management: Expertise in overseeing the daily operations of soft services, including cleaning, maintenance, security, and catering. Strategic Planning: Ability to develop and implement long-term strategies to improve service delivery and optimize costs. Budget Management: Proficiency in managing budgets, forecasting expenses, and ensuring cost-effectiveness in service operations. Vendor Management: Skills in selecting, negotiating with, and managing relationships with external service providers and contractors. Quality Assurance: Ability to establish and maintain service quality standards, ensuring compliance with health, safety, and regulatory requirements. Team Leadership: Strong leadership skills to manage and develop teams, promoting a culture of excellence and accountability. Customer Focus: Commitment to understanding and meeting the needs of internal clients and stakeholders, enhancing user satisfaction. Communication Skills: Excellent verbal and written communication skills to interact effectively with staff, vendors, and stakeholders. Problem-Solving: Strong analytical and problem-solving skills to address operational challenges and implement effective solutions. Project Management: Experience in managing projects related to soft services, ensuring timely execution and alignment with organizational goals. Sustainability Practices: Knowledge of sustainable practices in service delivery, including waste management and energy efficiency. Adaptability: Ability to adapt to changing organizational needs and implement new technologies or processes as required.

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Soft Services Manager

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