CRM Director
Job details
The CRM Director will be responsible for overseeing the implementation, management, and continuous improvement of the Customer Relationship Management (CRM) systems.Client DetailsA government-owned company in Saudi Arabia, established to develop, manage, and invest in residential real estate projects across the country.DescriptionThe CRM Director will lead a team of 4-6 support staff and work closely with various departments to enhance customer engagement and streamline processes across multiple platforms and applications. This role requires strong project management skills, a deep understanding of CRM technologies, and a proven track record of delivering high-quality, cost-effective, and timely solutions.Key ResponsibilitiesCRM Strategy & Implementation: Lead the implementation of CRM solutions aligned with the strategic goals, ensuring seamless integration across different applications and platforms.Team Management: Manage and develop a support team of 4-6 members, ensuring effective service delivery and support for CRM applications.Project Management: Oversee CRM projects from initiation to completion, focusing on quality, cost, and timeline adherence.System Integration & Optimization: Manage the integration of CRM systems with other business applications, optimizing workflows and improving the overall customer experience.Budget Management: Develop and manage the CRM budget, ensuring resources are effectively allocated to meet project goals and business needs.Stakeholder Collaboration: Work closely with senior leadership, IT teams, and other departments to ensure that CRM strategies align with business objectives and customer service goals.Performance Monitoring: Track and analyze CRM performance metrics, identifying areas for improvement and implementing enhancements to increase efficiency and user satisfaction.Technology & Tools Management: Oversee the use of various CRM tools and technologies, ensuring that platforms are up-to-date, secure, and effectively utilized by all relevant departments.Customer-Centric Focus: Enhance customer engagement through data-driven insights and personalized service strategies, leveraging CRM technologies to improve the home-buying process.ProfileSaudi nationals.Bachelor's degree in IT, Business Administration, or a related field; a Master's degree is preferred.Minimum of 10 years of experience in CRM management, with at least 5 years in a director-level position.Proven experience in CRM implementation and integration, preferably within large-scale organizations.Strong background in project management, with a focus on quality, cost control, and meeting deadlines.Excellent leadership and team management skills, with experience managing support teams.Strong analytical and problem-solving skills, with a focus on customer-centric solutions.Experience in dealing with multiple applications and platforms within a dynamic environment.Knowledge of the Saudi housing market or real estate industry is a plus but not mandatory.Job OfferBe part of a transformative journey contributing to one of the most ambitious housing projects in the region.SkillsCRM implementation, Project Management, Sales force, Microsoft Dynamics 365, Oracle, SAP
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