Customer Relationship Management (CRM) Director

Full time at Arabnews in Saudi Arabia

Posted on November 2, 2024

Job details

Customer Relationship Management (CRM) Director

Monitor and maintain relationships with both internal and external customers through CRM systems.
Develop and implement a CRM strategy that aligns with the overall business objectives.
Manage relationships with various divisions within the organization.
Develop and implement IT-driven marketing, customer experience, and sales techniques to attract new customers.
Suggest innovative methods to address customer needs and improve satisfaction.
Track and analyze key marketing, customer experience, and sales metrics to identify trends and opportunities for improvement.
Assist in organizing promotional events to generate interest and reach potential customers.
Review and select CRM software that best meets the company's specific requirements.
Conduct market research to stay informed about industry trends and competitive landscape.
Develop and integrate various systems across different sectors, platforms, and business units.
Supervise the recruitment, development, retention, and organization of the CRM staff.
Benchmark, analyze, and report on application performance to identify areas for improvement.
Provide leadership and direction regarding technology, vendors, business partners, policies, and standards.
Take a leading role in implementing CRM-driven digital transformation initiatives.
Collaborate with the Integration Services Team to ensure seamless integration with the company's IT landscape.
Manage escalations and ensure timely resolution of any issues.
Monitor adherence to established processes, measure service performance, implement improvements, and report on key metrics.
Ensure that existing CRM applications are continually optimized and maintained.

About the company: A semi-government real estate development company in Saudi Arabia, dedicated to providing affordable and high-quality housing. As the government's investment arm in the real estate sector, it plays a key role in promoting sustainable urban development and improving the quality of life in Saudi Arabia. Benefits:

Annual Leaves (27 working days)
Internal & External Courses
Family & Parents Medical Insurance
Competitive Bonus Scheme

Skills

Demonstrated experience as a CRM Director or similar role.
Strong background in developing and implementing customer acquisition strategies.
Technical expertise in CRM and analytical systems.
In-depth knowledge of online CRM methods and best practices.
Ability to manage CRM projects from start to finish.
Strong communication skills and a customer-oriented approach.
Preferred qualifications include a Bachelor's degree in Information Technology or a related field, and certifications like PMP or PRINCE2.
At least 12 years of experience in Information Technology, with at least two years in a managerial role focused on CRM.

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Arabnews

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Customer Relationship Management (CRM) Director

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Customer Relationship Management (CRM) Director

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Arabnews

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Home Saudi Arabia Customer Relationship Management (CRM) Director

Customer Relationship Management (CRM) Director

Job details

Customer Relationship Management (CRM) Director

Skills

Apply safely

Hiring company

Arabnews

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