Destination Consultant

POSITION PURPOSE:The Move One Destination Consultant is the primary point of contact for the assignee during any destination service.RESPONSIBILITIES/DUTIES/FUNCTIONS TASKS:Communicate effectively and efficiently to all customers, assignees and/or vendors (i.e. realtors) and manage expectations - always be proactive;Contact the assignee and clearly explain the service to be provided and any related procedures and timelines;Encourage the assignee to visit the Move One City Guide as a valuable pre-arrival resource;Discuss and confirm service needs, interests, and requirements with the assignee and establish the "Service Key";Conduct orientation and homefinding visits with assignees in the company or own vehicle;Maintain consistent contact with the assignee throughout the service;Work closely with coordinator and junior consultant;Record vital service-related information in viaRELO daily by completing comments, statuses, time-tracker, costs, and other fields;Provide clear and timely updates and service reports to any local Move One clients for whom they are providing services;Track upcoming expiration dates in viaRELO and notify the appropriate contact (local HR, Lead Consultant, or HQ Regional Coordinator) of any expiration date notices;Immediately notify their local Lead Consultant and/or their Regional Coordinator of any issues or challenges that may arise during a relocation service and document the issues/challenges in viaRELO, placing the service on alert;Maintain up-to-date knowledge and awareness of their destination city by reading expat websites and publications;Assist with any surveys or requests for relocation-related information for their destination;Provide excellent Customer Service to ensure customer issues are resolved;Build long-term relationships with all new customers, acting with integrity, building trust.CANDIDATE REQUIREMENTS:University degree is preferred;A minimum of two years service industry experience in a customer service role is essential;UAE Driving licence is essential and own vehicle preferred;Must have strong PC skills;Demonstrated ability to work in a proactively diverse and inclusive organization;Effective problem-solving and mediation skills;Inquisitiveness and eagerness to continuously develop self on destination city information;Sophisticated manner (ability to relate to people, clients, and staff, at all levels);Strong service inclination and customer orientation;Ability to communicate clearly, concisely, and with confidence (verbally and in writing);Excellent listening skills;Time management skills;Strong attention to detail.WORK REQUIREMENTS:Work effectively as a team contributor on all assignments;Interact professionally with other employees, customers, and suppliers;Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations;Perform quality work within deadlines with or without direct supervision.ABOUT THE COMPANY:Move One provides time-critical supply chain solutions in the areas of logistics, relocation, and moving. Our strategically positioned international offices and partners deliver a door-to-door service unparalleled in the industry. Global experience and on-the-ground local expertise, combined with technological innovation, allow us to develop tailored products to meet the needs of our clients. Founded in 1992, Move One has grown aggressively through its pursuit of new markets and results-driven company culture. Headquartered in Dubai, UAE, Move One is geographically positioned for further expansion in the logistics world.

#J-18808-Ljbffr Management & Operations