Lube Change Technicians
Job details
Abu Dhabi, United Arab Emirates | Posted on 01/24/2024 To undertake a variety of tasks related to lube change services,including Oil-Filter change, battery and air-filter checks, etc. providing therequired quality, quantity, brand and specification, operating in a safe andefficient manner ensuring optimum customer experience aligned to the ADNOCvalues. Contribute to maximize sales by making suggestions, upselling and crossselling. Maintain lube change machinery and equipment's and report anymalfunction on an immediate basis. Service Operations Checks the condition and cleanliness of Lube Change Bay, and thestock of various lube products and spare parts available in the station,at the beginning of each shift. Promotes the new products for upselling purposes, including thirdparty products available for the customer at the lube change center. Asksand understands customer's requirements and checks the vehicle thoroughlyfor any leakage or damages before starting the Lube change process, toensure that there are no damages caused to the car and avoid anyunreasonable claims by the customers. Takes consent from the customer& carry out the approved & confirmed services. Changes the Oil, Oil filter, etc. and provides all requestedservices according to quantity, quality, specifications and brandsspecified by the customer. Ensures all necessary care and best quality service in dealing withvarious brands of cars. Carries out the routine checks, i.e., batteries, air filter,Auto-transmission system, power steering, etc. Cleans inside of the carand ensures that the car is returned to the customer in excellentcondition of cleanliness. Receives the payment at the end of the lube Change process andgives receipt accordingly. Makes sure that the right bill is provided with proper PLU's. Confirms the receipt once again to make sure the payment is for theright services & post it to the system accordingly. Maintains accurate Lube Change records in the FMS (Fluid ManagementSystem), recording registration number of the vehicles, nature of servicesprovided, quantity and specification of oil, other products and partsused, time and amount of payment received, for all cars serviced duringthe shift. Maintains clean and hazard free site premises, facilities, andequipment. Checks the Oil change bay and equipment daily and carries outfirst level preventive maintenance. Informs Supervisor/SSM of any Lube or other products/parts supplyrequirements, repair/maintenance needs, customer complains etc. PreparesStores requisition orders for ASSM/SSM approval. At the end of each shift, takes stock of Accessories i.e. Oilfilter, flushing, (consignment stock) in order to determines orderquantity. Updates Daily Control Sheet shift wise. Assists Supervisor/SSM and other team members as required. Performsother related duties as and when assigned by the Assistant Service StationManager or the Service Station Manager. Station Targets Stay updated on individual station KPIs, profitability and revenuetargets. Work towards achieving budgeted service station sales and grossmargin in line with the KPIs. Monitor inventory shrinkage and report daily banking transactionsto achieve efficient financial management. Ensure optimal availability of stock always whilst controlling thewastage ratio. Customer Experience Attends the Lube change service bay and greets the customers asthey enter to lube change area. Advises on various services and grades ofoil, filters and relative benefits as well as the products offered andtheir prices. Assist customers with their enquiries and provide additionalinformation if required. Capture any special feedback or requirement fromcustomer and feedback the same to the management. Carry out cross selling and up selling of products and servicesacross the service station ensuring the provision of a friendly andprofessional customer service. Advise client regarding any promotional products and specialoffers. Standard Operating Procedures Comply with all provided SOPs and HSE policies and processes. Obtain and comply with all authorization levels and protocols asdefined in the procedures. Ensure full cooperation and immediate follow up on servicesexecution gaps vs SOP. Handle cash securely and accurately in line with defined protocols. Comply with company uniform requirements always. Comply with HSE guidelines and use necessary Protective Equipment. Report any near misses/ potential HSSE incidents to the Supervisor/SSM immediately. Requirements Completion of Secondary Education Minimum Experience & Knowledge & Skills 2 to 3 years of experience in Oil Change
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