Job details
Main responsibilities:
Customer Service Advisor is a primary point of contact for Tenants at Alternative Assets buildings.
Key job responsibilities include:
Attend to all tenant requests personally or through the phone.
Build sustainable relationships and trust with customers through an open and engaged communication model.
Maintain a well-presented demeanor in terms of manners, dress, turnout, and client attitude.
Identify and assess client needs holistically at the point of contact and deliver delightful experiences.
Collect customer feedback on the quality of services.
Input all tenant requests into Propco for proper action by the concerned department.
Generate leasing leads at the point of contact based on the assessment of client needs.
Provide accurate, valid, and complete information by using the right tools and processes.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
Follow communication procedures, guidelines, and policies.
Track customer experiences across online and offline channels.
Collaborate with other Alternative Assets departments to enhance customer services and brand awareness.
Align customer experience strategies with marketing initiatives and inform customers about new offers.
Document processes and log technical issues, as well as customer compliments and complaints.
Identify customer needs and take proactive steps to maintain positive experiences.
Think of ways to show appreciation for loyal clients and improve overall brand experience.
Skills
Previous experience in a customer service executive or representative role.
Familiarity with CRM systems and practices.
Good listening skills with fluent communication to address all customer concerns and doubts.
Excellent communication and presentation skills.
A skilled individual capable of completing assigned tasks and responsibilities within the defined schedule.
Excellent computer skills.#J-18808-Ljbffr
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Hiring company
Confidential
-
Customer Service Officer Diploma City of London College of EconomicsAED 731Duration: Upto 3 Months
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Customer Services Course Oxford Home Study CollegeAED 119
AED 714Duration: 125 Hours
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