Head Hostess - Yas Hotel Abu Dhabi - PO Box 131808 Yas Island

Full time at a Laimoon Verified Company in UAE

Posted on September 23, 2024

Job details

Job Number 19157316Job Category Rooms and Guest Services OperationsLocation Yas Hotel Abu Dhabi| PO Box 131808 Yas Island| Abu Dhabi| UnitedArab Emirates| United Arab EmiratesBrand W HotelsSchedule Full-timeRelocation? NoPosition Type Non-Management/HourlyStart Your Journey With UsBoldly coloring outside the lines of luxury| W turns the traditional notion ofthe extravagant hotel on its head. Our irreverent attitude and taste forexcess redefine revelry for the modern jet set. Our guests have a lust for alife less ordinary that drives them to demand more| experience it all| and hitrepeat.We share our guests' passions| providing insider access to what's new andwhat's next. Moderation is not in our vocabulary and we know that lust forlife demands more| not less. W guests soak it in and live each day with amantra: Detox.Retox.Repeat. If you're ready to create the energetic W scenethat is magnetic to everyday disruptors around the world| then we invite youto explore a career with W Hotels.Job SummaryRespond to guest requests for special arrangements or services (e.g.|transportation| reservations| dry cleaning) by making arrangements oridentifying appropriate providers. Respond to special requests from guestswith unique needs and follow up to ensure satisfaction. Gather| summarize| andprovide information to guests about the property and the surrounding areaamenities| including special events and activities. Answer| record| andprocess all guest calls| messages| requests| questions| or concerns. Contactappropriate individual or department (e.g.| Bellperson| Housekeeping) asnecessary to resolve guest call| request| or problem. Review shift logs/dailymemo books and document pertinent information in logbooks. Monitor club loungefor seating availability| service| safety| and well-being of guests. Reportaccidents| injuries| and unsafe work conditions to manager; and completesafety training and certifications.Follow all company policies and procedures| ensure uniform and personalappearance are clean and professional| maintain confidentiality of proprietaryinformation| and protect company assets. Welcome and acknowledge all guestsaccording to company standards| anticipate and address guests| service needs|assist individuals with disabilities| and thank guests with genuineappreciation. Speak with others using clear and professional language| prepareand review written documents accurately and completely| and answer telephonesusing appropriate etiquette. Develop and maintain positive workingrelationships with others| support team to reach common goals| and listen andrespond appropriately to the concerns of other employees. Comply with qualityassurance expectations and standards. Stand| sit| or walk for an extendedperiod of time or for an entire work shift. Move| lift| carry| push| pull| andplace objects weighing less than or equal to 10 pounds. Perform otherreasonable job duties as requested by Supervisors.

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