QNB3140 - Associate Customer Service (Qatarization)

Full time at Qatar National Bank in Qatar

Posted on September 20, 2024

Job details

Job Purpose Summary: The incumbent is mainly responsible for providing efficient, friendly and quality service to customers; answering queries, providing information and guiding customers through various banking procedures; marketing the Groups products and services and encouraging customers to increase their business with the Group. Essential Duties & Responsibilities by Dimensions: A. Shareholder & Financial:

Proactively market the Groups products to increase sales volume and profitability, and to achieve or exceed set targets and goals.
Strive to be mindful of Key Performance Indicators (KPIs) for branch customer service performance monitoring and quality measurement purposes.
Implements KPIs and best practices for Associate, Customer Services.
Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.
Act within the limits of the powers delegated to the incumbent.

B. Customer (Internal & External):

Enhance the Groups image through pro-active customer-driven servicing of their needs in support of the goal of exceeding customer expectations.
Attends and resolves all customer queries at the branch within specified TAT to ensure customer satisfaction.
Cross-sell products to customers and leverage on existing customer base to improve profitability while driving customer retention.
To assist customers in all their queries on Banks product and seek solution to their requests.
Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.
Build and maintain strong/effective relationships with related departments/units to achieve the Groups objectives.
Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.

C. Internal (Processes, Products, Regulatory):

Act as the first point of contact for customers, especially for new customers, answer their queries and provide information about various products and services offered by the Group.
Perform certain customer related tasks such as posting account opening, customer data maintenance, issue of balance/no liability certificates etc.
Assist customers in filling out various forms and applications as requested such as opening an account; applying for an ATM, credit cards and checkbook; standing order instructions etc.
Coordinate with tellers and branch operations staff on an as is needed basis to ensure smooth operations, and timely and friendly service delivery.
Receive loan applications from customers and prepare the corresponding loan agreements, prepare Foreign Bills for Collection (FBC) requests, check dormant accounts, and approve customers signatures.
Should be able to assume teller or branch operations staff responsibilities at peak times, or whenever necessary.
Refer to Manager, Customer Services for any unresolved queries on transactions handled.
Monitors the service standards operational in the branches and looks for creative ways to improve service delivery.
Ensures compliance to internal service quality standards and compliance to audit requirements.

D. Learning & Knowledge:

Possess working knowledge of branch customer service to carry out duties and responsibilities.
Identify related areas for professional development of self.
Proactively identify areas for professional development of self and undertake development activities.
Seek out opportunities to remain current with all developments in professional field.

Education & Experience Requirements:

Bachelor degree University graduate preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study).
No years of experience required.

#J-18808-Ljbffr

Apply safely

To stay safe in your job search, information on common scams and to get free expert advice, we recommend that you visit SAFERjobs, a non-profit, joint industry and law enforcement organization working to combat job scams.

See All QNB3140 Jobs

QNB3140 - Associate Customer Service (Qatarization)

Job details

Apply safely

Hiring company

Qatar National Bank

Manager Operations Risk Specialist, Qatar

Radiation Protection Specialist, Qatar

Sr. Mechanical Engineer (Building Services)

Radiation Protection Officer, Qatar

Senior Safety Officer, Qatar

EDMS Document Administrator, Qatar

EDMS Document Administrator, Qatar

Finance Manager, Qatar

2nd Engineer - Jack up - Qatar

Hiring - Operator/Shift Supervisor (ethylene unit) - Qatar

ICT TECHNICIAN

Process Engineer

Safety Officer

HEAD, PLANNING & RELIABILITY

RADIATION PROTECTION OFFICER

SR. SYSTEMS ENGINEER (CORPORATE SOLNS)

OPERATIONS SUPERVISOR (SCADA)

ELECTRICAL MAINTENANCE SUPERVISOR (PV)

Jobs

Courses

Location

Follow us

Home Qatar QNB3140 - Associate Customer Service (Qatarization)

Home Qatar QNB3140 - Associate Customer Service (Qatarization)

QNB3140 - Associate Customer Service (Qatarization)

Job details

Apply safely

Hiring company

Qatar National Bank

Similiar Jobs that might interest you

Manager Operations Risk Specialist, Qatar

Radiation Protection Specialist, Qatar

Sr. Mechanical Engineer (Building Services)

Radiation Protection Officer, Qatar

Senior Safety Officer, Qatar

EDMS Document Administrator, Qatar

EDMS Document Administrator, Qatar

Finance Manager, Qatar

2nd Engineer - Jack up - Qatar

Hiring - Operator/Shift Supervisor (ethylene unit) - Qatar

ICT TECHNICIAN

Process Engineer

Safety Officer

HEAD, PLANNING & RELIABILITY

RADIATION PROTECTION OFFICER

SR. SYSTEMS ENGINEER (CORPORATE SOLNS)

OPERATIONS SUPERVISOR (SCADA)

ELECTRICAL MAINTENANCE SUPERVISOR (PV)

Why are you reporting this job?

Laimoon Job Alert fresh jobs directly from websites*

Jobs

Courses

Location

Follow us