Merchandize Pick Up Co-Worker
Job details
PURPOSE OF THE JOB: You are responsible to provide a positive customer service experience in the Furniture Pick-Up area to strengthen IKEA's position as the best home furnishing store. Responsibilities: • Attend the briefing meetings and understand the requested tasks • Help in filling the shopping tools all over the store • Check and verify customer orders to ensure the contents of the order are accurate and paid for • Check orders received from the warehouse for accuracy and damages, ensuring customer gets proper merchandise • Obtain proper signatures as and if required • Use available resources to educate yourself on product features, services and customer interaction skills • Follow up on items kept in the goods hand-out area, if not collected within 24 hours, follow-up with the customer by telephone • Follow-up with TNT on items to be handed over • Receive items from logistics / checking of items / handing over of items to the customer • Record the released items as per procedures and routines • Maintain the full serve area and ensure the area is clean, organized and presentable • Report to customer service supervisor the nil items (missing in location items)
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