Front Office Agent (Saudi National)

Full time at a Laimoon Verified Company in Saudi Arabia

Posted on September 7, 2024

Job details

Company Description "A passion for perfection" Swissôtel Hotels & Resorts is a distinctive group of deluxe hotels where we put the emphasis on our people. We strive to provide a motivating and rewarding environment that attracts inspired and talented people who are willing to bring news ideas, use and develop their knowledge to reinvent their career path. Swissôtel Makkah is Swissôtel's First hotel to open in Saudi Arabia. The hotel offers 1487 elegant rooms and suites with modern design, complementing the values of today's Arab culture. As part of the prestigious Abraj Al Bait complex, the deluxe Swissôtel Makkah is a contemporary five-star hotel located in close proximity to the holy Masjid Al Haraam, overlooking the Ka'aba and the Grand Mosque. Swissôtel Makkah is part of a new urban development, including two restaurants, one executive lounge, two meeting rooms and a business centre. It has private entrances that make it easier for our valuable gusts to reach Al Masjid Al Haram. Job Description Summary of Responsibilities: Reporting to Front Office Manager, responsibilities and essential job functions include but are not limited to the following: Consistently offer professional, friendly and engaging service Greet, check in and settle guest accounts while ensuring all service standards are followed Assist guests regarding hotel facilities in an informative and helpful way Respond to each guest who approaches the Reception Desk Drive rate through up-selling room brands Follow department policies, procedures and service standards Follow all safety policies Other duties as assigned Physical aspects of the position include but are not limited to the following: Frequent standing and walking throughout shift Occasional kneeling, pushing, pulling, lifting Occasional ascending or descending ladders, stairs and ramps Qualifications Qualifications Proficiency in English (verbal and written), second language an asset Previous customer related experience preferred Previous PMS experience an asset Computer literate in Microsoft Window applications an asset Must be able to type 25 words per minute Must possess a professional presentation Strong interpersonal and problem solving abilities Highly responsible & reliable Ability to work well under pressure in a fast paced environment Ability to work cohesively as part of a team Ability to focus attention on guest needs, remaining calm and courteous at all times

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Front Office Agent (Saudi National)

Job details

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Hiring company

Confidential

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