Job details
Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations and for making a difference to our clients and society. Our workplace embraces diversity and inclusion; it's a place where you can grow, belong, and thrive. Your day at NTT DATA The primary responsibility of the Network Engineer is to ensure that client solution requirements are resolved in line with Service Level Agreements (SLAs). This role performs configurations, actions, installations, and attends to break/fix events. This role works towards associate to professional level certification whilst at the same time developing business knowledge. 4 to 5 years of UAE / GCC experience is required for this role. What you’ll be doing Key Roles and Responsibilities:
- Own larger portions of an installation break/fix incidents at a low to medium level of complexity during project lifecycle.
- Take responsibility for problem resolution and troubleshooting during project lifecycle.
- Escalate complex problems to the relevant third parties.
- Assist with the documentation of standard operating procedures relating to installations and fixes during ops handover.
- Compile and maintain project administration (Time Capture and feedback to stakeholders).
- Conduct elementary presentations within the customer's organization.
- Expected to take leadership from senior resources on relevant technologies according to specialization and best practice.
- Basic understanding and appreciation of technical design and business principles.
- Demonstrates Networking skills (Routing, Switching) and Wireless concepts.
- Demonstrate passive cabling specialist knowledge.
- Demonstrate relevant domain specialist knowledge.
- Good verbal communication skills.
- Client focused and display a proactive approach to solving problems.
- Ability to work under pressure.
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