Job details
About the roleAs a Lead Loyalty & Digital Systems Officer, you will be responsible to work with the Line Manager to conceptualize, document and implement processes required to ensure a customer focused operation for Loyalty and supporting Loyalty Digital Systems. Also works closely with the Loyalty department to identify business objectives, processes improvements for respective Loyalty requirements across the entire customer journey. Processes need to be regularly evaluated and continuously improved for collection and use of Customer data to enhance company understanding and to support the Commercial Vision of hyper personalization and micro segmentation.Key AccountabilitiesWork closely with the Line Manager to support the Loyalty platform and the Loyalty Customer platform roadmap. Assist in execution of business technology strategy for QLAS and other associated Loyalty systems, as well as CDP, Customer 360, Customer Insights and other Customer Engagement programs when necessary.Identify gaps in customer feedback and liaising with relevant departments to fill these gaps through process improvement techniques for Loyalty.Coordinates with Loyalty across customer touch point to understand the requirements which involve customer data and support Loyalty to understand the need for customer insights.Conduct business workshop for process review to formulate business process improvement for business units using customer information across customer life cycle.Work as a personalization subject matter expert for other departments and group companies. Contribute towards the Commercial Strategy to increase the depth of relationships we have with our customers.Prepare business requirements for Loyalty covering use cases with process flow/ functional requirements. Support the Customer Insights and Personalization unit with systems related inputs to define as well as refine overall customer journey.Participate in the development and support of Loyalty customer engagement products in co-ordination with IT.QualificationsAbout YouWe are looking for a passionate experienced professional to join Digital - Commercial team.A successful candidate will have-A bachelor's degree qualification.Min. 5 years of experience with digital system infrastructure & integration (working with components support the infrastructure's operations, storage, processing of data, and data analysis.Experience of conducting business user requirements workshop and requirement elicitation.Proven skills for business analysis and process reverse engineering Travel/Hospitality Industry.Experience in stakeholder engagement and management skills.Intermediate/advanced level of Microsoft Office (Word, Excel, PowerPoint, Outlook) and MS Project skills.Excellent written and spoken English.How to applyPlease see below for all eligibility and requirements for internal applications and please note that any applications not meeting the criteria will not be processedAll internal candidates can only have three active applications at any point in timeAll internal candidates must have completed a minimum 10 months in their current role in order to apply for a new roleAll internal candidates with an active final warning letter will be automatically disqualified from the recruitment process
#J-18808-Ljbffr Customer Service
Apply safely
To stay safe in your job search, information on common scams and to get free expert advice, we recommend that you visit SAFERjobs, a non-profit, joint industry and law enforcement organization working to combat job scams.
Hiring company
Confidential
Similiar Jobs that might interest you
LEAD, GEOSCIENCE & RESERVOIR SOLUTIONS
QatarEnergy... Solutions Title LEAD, GEOSCIENCE & RESERVOIR SOLUTIONS Primary Purpose of Job Lead the team and oversee IT solutions ...
Qatar 19 days ago
LEAD, GEOSCIENCE & RESERVOIR SOLUTIONS
QatarEnergy... LEAD, GEOSCIENCE & RESERVOIR SOLUTIONS Primary Purpose of Job Lead the team and oversee IT solutions and ...
Qatar 19 days ago
LEAD SYSTEMS ENGINEER (IT SYSTEMS SECURITY)
QatarEnergy... lead to serving security requirements and obtain information about solutions ...
Qatar 19 days ago
System and Human Barrier Specialist (HSEQ)
NES Fircroft... the world's leading engineering staffing provider ... , to providing market-leading benefits packages and accommodation ...
Qatar 19 days ago
Lead - Industrial Hygiene
NES Fircroft... Indirect Reports: Leads and Contractor IH Heads/Leads. Internal: ... focusing on long-term solutions over temporary measures ...
Qatar - Doha 19 days ago
Lead Planner
Global Projects Services TAT... : Lead Planner Location: Doha, Qatar Project: ... we strive to deliver innovative solutions to our clients. Mission: ...
Qatar - Doha 19 days ago
Lead Cost Control
Global Projects Services TAT... : Lead Cost Control Location: Doha, Qatar ... , we strive to deliver innovative solutions to our clients. Mission: Establish ...
Qatar - Doha 19 days ago
LEAD, PROCESS
QatarEnergy... (IDD EL-SHARGI) Title LEAD, PROCESS Education * Bachelor ... and interpersonal skills to lead Process Engineering Team. * ...
Qatar 19 days ago
HEAD, DATA MANAGEMENT (Digital Technology)
QatarEnergy... , Applications Architecture, Information Security Principles. • Lead the team for the implementation ...
Qatar 19 days ago
Senior Crisis Management Officer, Qatar
NES Fircroft... the world's leading engineering staffing provider ... , to providing market-leading benefits packages and accommodation ...
Qatar - Doha 19 days ago
Radiation Protection Officer, Qatar
NES Fircroft... the world's leading engineering staffing provider ... , to providing market-leading benefits packages and accommodation ...
Qatar - Doha 19 days ago
Radiation Protection Officer, Qatar
NES Fircroft... the world's leading engineering staffing provider ... , to providing market-leading benefits packages and accommodation ...
Qatar - Doha 19 days ago
SR. SYSTEMS ENGINEER (SOLUTION DEVELOPMENT)
QatarEnergy... ENGINEER (SOLUTION DEVELOPMENT) Primary Purpose of Job The Solution ... record of successfully leading and delivering Cloud ...
Qatar 19 days ago
... the world's leading engineering staffing provider ... , to providing market-leading benefits packages and accommodation ...
Qatar - Doha 19 days ago
... the world's leading engineering staffing provider ... , to providing market-leading benefits packages and accommodation ...
Qatar - Doha 19 days ago
Senior Crisis Management Officer
NES Fircroft... the world's leading engineering staffing provider ... , to providing market-leading benefits packages and accommodation ...
Qatar 19 days ago
Project Engineering Lead
NES Fircroft... the world's leading engineering staffing provider ... , to providing market-leading benefits packages and accommodation ...
Qatar 19 days ago
Senior Safety Officer
NES Fircroft... the world's leading engineering staffing provider ... , to providing market-leading benefits packages and accommodation ...
Qatar - Doha 19 days ago
Safety Officer
NES Fircroft... the world's leading engineering staffing provider ... , to providing market-leading benefits packages and accommodation ...
Qatar - Doha 19 days ago
Why are you reporting this job?
Job has expired Cannot view this pageAlternatively, you may click on the link below or copy/paste it into your browser.
https://en-qa.whatjobs.com/coopob__cpl___2027_188316__2204?utm_source=2204&utm_medium=feed&keyword=Lead-Loyalty&location=Doha&geoID=2