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Operations Manager
Job details
Company Description Join us at Accor, where life pulses with passion! As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo. By joining us, you will become a Heartist, because hospitality is, first and foremost, a work of heart. You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world! You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment. Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet. Hospitality is a work of heart, Join us and become a Heartist. Job Description
- Provide timely and thoughtful guidance, coaching, leadership, and expert support to all departments.
- Ensure consistent compliance with hotel policies and outstanding, intuitive guest service while maximizing departmental profits.
- Proactively and thoughtfully anticipate and prevent negative guest experiences through training, communication, planning, and organizing.
- Oversee all projects within the property; work closely with Head Office, EXchange building management, suppliers, and the community to enhance the guest experience and workplace environment.
- Resolve any guest complaints, handling all guest interactions with the highest level of hospitality and professionalism in an accurate and timely manner.
- Provide troubleshooting support for all hotel services such as internet, TV, and in-room tablets.
- Ensure compliance with company’s hotel policies, SOPs, and any applicable laws and regulations.
- Understand the importance of Guest Reviews on sites such as TripAdvisor, Expedia, Booking.com, and Google Reviews, whilst replying in a timely manner.
- Manage guest communication for pre-arrival, in-house, and post-departure via the communication tools.
- Regularly review hotel’s website and OTA channels to ensure all information is accurate.
- Oversee the ordering process for both departments to ensure spending is kept within budget at all times.
- Organize and host staff appreciation days throughout the year, celebrating hotel and team member achievements.
- Assist departmental leaders with job advertising, recruitment, induction plans, and training.
- Perform miscellaneous duties and assist Regional General Manager as directed.
- Minimum 3 years as Front Office Manager or Rooms Division Manager in a four or five-diamond property.
- Must have a passion for delivering outstanding service.
- Ability to build trust and relationships with all levels of employees.
- Self-motivated, decisive, responsible, and driven to achieve goals.
- Strong interpersonal skills; exceptional oral and written communication skills are essential.
- Ability to think independently, possess good judgment, proven problem-solving skills, and effective decision-making skills.
- Experience with RoomKeyPMS, as well as other hotel operational systems and platforms.
- Fluency in Arabic and English.
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Hiring company
Accor
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Time Management Training ExpressAED 72
AED 1,396Duration: Upto 2 Hours -
Operations and Security Management Course GateAED 92
AED 1,194Duration: Upto 2 Days
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