Customer Service Representative

Customer Services Advisor Permanent, full time 5 days per week. (2 days remote after training) Do you have a passion for delivering outstanding customer service, and do you thrive in a busy contact centre environment? Do you want to join an established and growing business in Leeds? Certain Advantage are looking for a number of Customer Service Advisors to join our growing client on a permanent basis working onsite 3 days per week in Leeds. Initially you'll be required to work 5 days onsite during the training period, which reverts to 3 days onsite and 2 remote. What you'll do

• Handle inbound and outbound calls, working with an automated dialling system
• Proactively responding to customer inquiries regarding the services offered.
• Work with the team to meet personal and team KPIs
• Use your initiative to proactively solve problems and challenges that come up

Experience we're looking for:

• Experience in a contact centre environment
• Track record of achieving team and individual targets and KPIs
• Able to use CRM systems
• Objection handling skills
• Clear and polite telephone manner with effective communication skills
• Ability to collaborate in a team environment

Paying £22,500 plus some great benefits like a profit share scheme, 25 days leave, free lunches and snacks, healthcare. Does this sound like your next career move? Apply today! Working with Certain Advantage We go the extra mile to find the best people for the job. If you’re hunting for a role where you can make an impact and grow your career, we’ll work with you to find it. We work with businesses across the UK to find the best people in Finance, Marketing, IT and Engineering. If this job isn’t for you, head to certainadvantage.co.uk and register for job alerts and career guidance tips.