Team Leader - Restaurant - Dubai Parks and Resorts - Dubai Holding Entertainment
Job details
About Dubai Holding Entertainment: Dubai Holding Entertainment offers an impressive range of destinations and attractions that enhance the appeal and competitiveness of Dubai as an international tourism and leisure hub, with the added value of the quality of the facilities and the high standards of training, supervision, and security. Ain Dubai, the tallest observation wheel in the world, is the jewel of the Bluewaters extraordinary and one-of-a-kind experience and is set to offer a majestic new experiential perspective from the eye in the sky across Dubai’s mesmerizing skyline. Global Village is one of the longest established tourist attractions in Dubai having opened its doors in 1997. It offers world-class cultural and family entertainment, featuring 26 international pavilions and millions of visitors every season. As the most recent attraction within Dubai Holding Entertainment, Dubai Parks and Resorts is the Middle East’s largest multi-themed leisure and entertainment destination comprising of three separate theme parks: MOTIONGATE Dubai, LEGOLAND Dubai and LEGOLAND Water Park. Leading destinations and attractions by Dubai Holding Entertainment also include Coca-Cola Arena, the largest multipurpose indoor arena in the Middle East; Roxy Cinemas, a premiere theatre experience; and The Green Planet in City Walk, a destination that recreates a tropical forest and many more. Dubai Holding Entertainment owns the largest radio network in the region. Arabian Radio Network (ARN) is the most dynamic multiplatform broadcaster in the UAE and is at the forefront of innovation. It provides advanced in-studio cameras, broadcasting on-air, online on smartphone apps and the Apple TV platform. ARN has ten radio stations, including Dubai Eye, Virgin Radio, Al Arabiya and Hit – reaching over 200 nationalities and 4 million listeners each week in seven languages. Building on ARN’s commitment to embracing the future and being able to provide access to the best marketing platforms in the region, MPN by Dubai Holding Entertainment is a multimedia sales house, operating premium out-of-home assets, video production, event sponsorship and activations. Job Overview: Here's your chance to step into the role of Team Leader Restaurant at Dubai Parks and Resorts (Theme Park) part of Dubai Holding Entertainment. In this position, you'll take on key responsibilities that include: To maintain the outlet in accordance with all the Mandatory, Statutory and Local guidelines in storing, handling of Food and Beverage items from the outlet and all other related duties. To supervise job performance of junior colleagues and make sure colleagues are performing in line with their job descriptions and Standard Operating Procedures. Main Duties:
- Manage the daily operations in the restaurant.
- Supervise the processes put in place for efficiency and make sure the desired results are achieved.
- Motivate colleagues to achieve set targets for guest satisfaction and revenues.
- Proactively identify problems that could hinder the operations and take required action plans.
- Hold daily briefings in the restaurant to review revenues, policies and procedures and communicate to colleague relevant information in regards to the operations.
- Conduct appraisals for colleagues in the set time period.
- To operate all equipment in the outlet in accordance with the Standard Operating Procedure in order to ensure that the guest receives the highest standards of Food Quality and Service at all times.
- To supervise the implementation of the Standard Operating Procedure and Emergency Action plans at all times in order to provide standard products to the guest and a safe work environment to the colleagues.
- To supervise and see that the outlet is maintained in accordance with all the Mandatory, Statutory and Local guidelines in storing, handling and selling of Food and Beverage items from the outlet in order to be in accordance with the set guidelines of Dubai Municipality.
- To provide general assistance in the preparation of facilities for special functions, themed evenings in order to deliver required services.
- To check on set standards in relation to personal grooming, presentation of uniform, time keeping in order to ensure that the guest will leave with a favourable impression of the colleagues and facilities they had visited.
- To schedule a team for selling in the park on a daily basis or as necessary in order to promote up-selling to increase revenue.
- To administer all the food, paper and cash handling controls on a daily basis in order to take appropriate actions to maximize the profit margins of the outlet.
- Do daily duty rosters for the colleagues.
- To discuss performance issues with junior colleagues motivate them to perform and document good and bad performance.
- To adhere to all safety rules and regulations on the job.
- Certification in Basic Food Hygiene Assessment level 1 required.
- To carry out any other duties required as per management.
- Follow Company wardrobe and grooming guidelines at all times.
- Adhere to Company policies and procedures with regards to behaviour, performance and conduct whilst at work and when using Company accommodation and other provided facilities.
- High School Certificate.
- Basic Food Hygiene Certification.
- Cash handling experience using Point Of Sales Systems.
- Bachelor’s degree in relevant field or degree in hospitality or hotel management.
- One year of experience in a similar role.
- Cash handling experience of AED dirham and foreign currencies.
- Fluent in speaking English.
- Excellent customer service skills.
- Cash Handling skills.
- Basic Computer skills.
- Good Team Player.
- Ability to speak additional languages.
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