Job details
**About Hamad International Airport**:
Hamad International Airport enjoys a dominant position in the aviation industry. Our passenger volumes are on a steady and fast-growing path thanks to an unprecedented facility expansion that enhanced operational capacity and will drive business growth in the next years.
**About the role**:
Manage definition, documentation and monitoring of IT policies, processes and standards while ensuring alignment with prevailing industry best practices such as ITIL standards and relevant ISO frameworks. Process gaps are analyzed between as-is and to-be state, gain consensus, and drive recommendations on areas of continual improvements. Ensure processes and Standard Operating Procedures (SOPs) established within the department are adhered to, in line with Corporate IT Policies & ISO 20000 standards.
**Key responsibilities**
- Ensure implementation of IT processes and procedures while being aligned with all established Corporate IT policies & relevant ISO standards for services managed by MATAR-IT.
- Ensure process deployment of new or improved process changes are effective by communicating and liaising with process owners and after due diligence of change impact.
- Responsible for maintaining ISO 20000 certification of the IT Service Management System (ITSMS) implemented within MATAR-IT. This includes, planning annual audit programs and ensuring regular internal audits are conducted, identified areas of non-compliance are articulated, corresponding corrective action plans are documented and implemented within agreed timelines.
- Liaise with internal teams and where applicable external suppliers involved in both, projects and operational maintenance of systems to ensure IT Policies, Processes and Procedures are understood, adhered to, and continuously improved.
- Responsible for conducting Management Review Meetings as per established frequency that span ISO 20000, ISO 27001 and any other frameworks applicable to MATAR-IT. Work with relevant process owners and stakeholders to ensure identified actions are tracked to closure.
- Ensure Operational Level Agreements (OLAs) and internal Service Level Agreements (SLAs) are regularly reviewed to ensure they are kept up-to-date and relevant to business.
- Liaise with internal IT service owner(s) and ensure the Service Management Plan, Service Portfolio and Service Catalogue are regularly reviewed and kept up-to-date.
- Lead investigations into potential compliance violations and ensure appropriate corrective actions are planned and tracked until closure.
- Keeping abreast of industry best practices and emerging trends, work with relevant teams to implement continuous improvement measures that benefit business while remaining aligned to strategic objectives.
Qualifications
**About you**:
- Bachelor's Degree or Equivalent with minimum 6 years of job
- related experience.
- Experience of implementing/managing other IT related ISO standards within complex organizations.
- Experience of managing compliance related projects using cross-functional teams in medium or large organization.
- Certification in two or more of the following:
- ITIL Certification
- ISO 20000 Lead Auditor or Lead Implementer
- ISO 27001 Lead Auditor or Lead Implementer
- COBIT Certification
- Six Sigma Green Belt
- CMMI-DEV/SVC
Apply safely
To stay safe in your job search, information on common scams and to get free expert advice, we recommend that you visit SAFERjobs, a non-profit, joint industry and law enforcement organization working to combat job scams.
Hiring company
Confidential
Similiar Jobs that might interest you
Applications and Development Manager
NES Fircroft... with good benefits. Position: - Â Applications and Development Manager Job Details: Minimum Qualifications: University ...
Qatar - Doha 4 days ago
Manager Operations Risk Specialist, Qatar
NES Fircroft... application guide etc. System KPI enhancement, management, and ...
Qatar - Doha 4 days ago
... Prevention and Risk Management strategies, policies and procedures ... , Life Sciences, Mining and Manufacturing sectors ...
Qatar - Doha 4 days ago
Process Engineer
NES Fircroft... MTBE, Methanol and/or Ammonia and Power plant ... Infrastructure, Life Sciences, Mining and Manufacturing sectors worldwide ...
Qatar - Doha 4 days ago
Process Safety & Risk Eng. Specialist
NES Fircroft... Manage the development of critical safety studies such as QRA, Hazops, and ...
Qatar - Doha 4 days ago
Process Safety and Risk Engineering Specialist
NES Fircroft... implementing process safety and risk management objectives. Provide process safety and risk advisory ...
Qatar 4 days ago
IT Change Management OCM
NES Fircroft... and anticipated points of resistance and develop ...
Qatar - Doha 4 days ago
Process Safety Engineer
QatarEnergy... management, document and maintenance systems including SAP and working knowledge of process safety and ...
Qatar 4 days ago
IT Infrastructure Manager
NES Fircroft... and solutions for improving service efficiency and effectiveness Analyze and predict trends and develop ...
Qatar - Doha 4 days ago
LEAD SYSTEMS ENGINEER (IT SYSTEMS SECURITY)
QatarEnergy... management solutions. • Knowledge of operating systems, applications and ...
Qatar 4 days ago
Senior Specialist - Manager
NES Fircroft... and develop risk management ...
Qatar - Doha 4 days ago
... application and security); Ability to make key technical and governance recommendations considering current and ...
Qatar - Doha 4 days ago
System and Human Barrier Specialist (HSEQ)
NES Fircroft... , bowtie, and risk management/cumulative risk. Experience in developing and implementing barrier integrity management ...
Qatar 4 days ago
Senior Crisis Management Officer, Qatar
NES Fircroft... strategic function of incident management is effectively managed, developed, and deployed throughout the client ...
Qatar - Doha 4 days ago
... 's in emergency management, Disaster Management, Engineering, Safety and Risk Management with 8+ years ...
Qatar - Doha 4 days ago
... 's in emergency management, Disaster Management, Engineering, Safety and Risk Management with 8+ years ...
Qatar - Doha 4 days ago
Corporate Sustaintainability Manager, Qatar
NES Fircroft... and development. Research and review regulatory, technical, or market issues, shareholders and ...
Qatar - Doha 4 days ago
Corporate Sustaintainability Manager, Qatar
NES Fircroft... and development. Research and review regulatory, technical, or market issues, shareholders and ...
Qatar - Doha 4 days ago
Tools and Systems Support Specialist
NES Fircroft... of our applications support environment ... SAP systems and develop a sustainable ... SAP Materials Management (MM) module- ...
Qatar - Doha 4 days ago
Why are you reporting this job?
Job has expired Cannot view this pageAlternatively, you may click on the link below or copy/paste it into your browser.
https://en-qa.whatjobs.com/coopob__cpl___2030_1466936__2204?utm_source=2204&utm_medium=feed&keyword=IT-Policy-Process&location=Doha&geoID=13