Job details
Customer Service is responsible forsupporting the operational unit with meeting customer requirementsand We are looking to add experienced, motivated and dynamicmembers to our Supervisory The call center that handlesapproximately 26,000 calls/day with over 750 onsite and remoteassociates looking to expand our team of Position would beprimarily remote, but in the office if/when needed for TeamBuilding and The Client Services Managerwill: Provide superior customerservice and quality home care Focus onmanaging coordination of client services and emergent schedulingissues Manage your Client Services Managercaseload while proactively growing it Buildlasting relationships with clients, referral sources, payors andcommunity organizations Develop strong,communicative relationships with the teamMaintain effective fiscal management of your caseload bymonitoring metrics (admissions, % Medicare, referrals rejected byreason, ) Client Services Managers willpartner with Clinical Managers to provide supervision and supportto field employees Attend/represent CustomerServices Department in all required internal/externalmeetings Assess service statistics andimplement strategies to improve quality of service andproductivity Work with Supervisors to set andcommunicate performance standards that are specific andmeasurable Create effective customer serviceprocedures, policies, and standards with focus in enhancing thecustomer experience and achieving first contactresolution Plan, prioritize, and delegate worktasks to ensure proper functioning of the department and ensuretimely completion INT
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