Customer Relations Supervisor - Arabian Select LTAC and Rehabilitation Hospital

Full time at a Laimoon Verified Company in Saudi Arabia

Posted on June 29, 2024

Job details

Roles and Responsibilities:Lead and support your teams of call center representatives, patient access officers, reception/admission officers, and patient experience officers. Responsibilities include ensuring exceptional customer service, resolving escalated issues, implementing training programs, and optimizing overall patient satisfaction. You'll also collaborate with various departments to enhance communication and streamline processes, contributing to a positive and efficient customer experience.Key responsibilities of the role:Managerial/AdministrationReview and manage performance and efficiency of all patient access and experience departments, developing reports to support tracking of development and continuous improvement.Develop staffing schedules and allocation to ensure optimised and continuous service delivery.Collaborates with all levels of interdisciplinary teams, executive officers and other stakeholders in the development, implementation, and evaluation of programs and services.Technical Strong communication skills, problem-solving abilities, and a good understanding of the service.Proficiency in customer relationship management (CRM) software, data analysis for customer feedback, and familiarity with relevant communication tools.A solid grasp of company policies and the ability to train staff on customer service procedures is crucial.Report on and present departmental feedback, action plans and performance to senior leadership.To support the different reporting teams in planning and organising activities and responsibilities. Collaboratively driving efficiency and improved performance in patient access and experience.Quality & SafetyParticipates in quality management activities as assigned and at a personal level of accountability, i.e. accreditation process.Evaluates factors related to safety, outcomes, effectiveness, cost and social impact when developing and implementing practice innovations.Participate in the Hospital's Quality and Audit Programmes and evaluate the impact of new practices.EducationActively participates in administrative and clinical staff development activities consistent with service delivery and individual learning goals. Continue personal professional development through training and continuing education. Qualifications, Certifications and Experience:Bachelor's degree in Business Administration or equivalent.5 years in customer service role within healthcare industry, supervisory role.The ability to influence and implement change.Excellent interpersonal and communication skills.Able to work independently and collaboratively with others.Organized and able to work methodically.Excellent leadership skills.Able to relate to people from different cultural backgrounds.Fluent in both written and spoken English.Strong Analytical skills.Arabic knowledge will serve as an advantage.English language proficiency.Knowledge of basic medical information and terminology and appreciation of the culture and social values of the community. MS Office Proficiency

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Home Saudi Arabia Customer Relations Supervisor - Arabian Select LTAC and Rehabilitation Hospital

Home Saudi Arabia Customer Relations Supervisor - Arabian Select LTAC and Rehabilitation Hospital

Customer Relations Supervisor - Arabian Select LTAC and Rehabilitation Hospital

Job details

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Hiring company

Confidential

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