Job details
Job Description - Guest Service Agent / Associate (HOT0AEBA) Job Description Guest Service Agent / Associate ( Job Number: HOT0AEBA ) Work Locations Work Locations : Hilton Doha Diplomatic District Street West Bay Area P O Box 40414 Doha 0 A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.What will I be doing?As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Guest Service Agent truly influences the first impressions of our Guests and, therefore, are responsible for performing the following tasks to the highest standards:Achieve positive outcomes from Guest queries in a timely and efficient mannerEnsure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as requiredEnsure that the Guest Service Manager is kept fully aware of any relevant feedback from guests and, or, other departmentsDemonstrate a high level of customer service at all timesAttend appropriate training courses, when required, and assist with the Night Team's training and development effortsDemonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily dutiesMaximize room occupancy and use up-selling techniques to promote hotel services and facilitiesUse the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policyComply with hotel security, fire regulations and all health and safety legislationAct in accordance with policies and procedures when working with front of house equipment and property management systemsFollow company brand standardsAssist other departments, as necessaryWhat are we looking for?Guest Service Agents serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:Previous experience in a customer-focused industryPositive attitude and good communication skillsCommitment to delivering a high level of customer serviceCalm, efficient, and organized with great attention to detailAbility to multi-task while maintaining a positive attitude when working with a GuestProfessional manner with an emphasis on hospitality and guest serviceAbility to work on your own and as part of a teamCompetent level of IT proficiencyIt would be advantageous in this position for you to demonstrate the following capabilities and distinctions:Previous experience in cash handlingFront Office/Concierge experience in the hotel, leisure, and/or entertainment sectorsWhat will it be like to work for Hilton?The future of hospitality is bright at Hilton: a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more than 100-year history. Hilton is proud to have an award-winning workplace culture, and we are consistently named among one of the World's Best Workplaces.We support the mental and physical wellbeing of all Team Members, so they can Thrive, thanks to innovative programs and benefits such as workplace flexibility, career growth and development, and our Go Hilton Team Member Travel discount program. Hilton prioritizes understanding and integrating our Team Members' unique perspectives and voices—along with those of our Guests, Owners, Suppliers, and Partners—to cultivate a diverse and inclusive environment for all. Check out the Hilton Careers blog and Instagram to learn more about what it's like to be on Team Hilton! We are an equal opportunity employer and value diversity at our company. We will ensure that qualified individuals with protected disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions of his or her role, and to receive other benefits and privileges of employment. Please contact us to request accommodation. EOE/AA/Disabled/Veterans Schedule Schedule : Full-time Brand : Hilton Hotels & Resorts Job Job : Guest Services, Operations, and Front Office
#J-18808-Ljbffr Hospitality & Leisure
Apply safely
To stay safe in your job search, information on common scams and to get free expert advice, we recommend that you visit SAFERjobs, a non-profit, joint industry and law enforcement organization working to combat job scams.
Hiring company
Confidential
-
Diploma in Entrepreneurship Skill-UpAED 70Duration: Upto 4 Hours
-
Critical Thinking & Decision Making John AcademyAED 90Duration: 3 To 4 Hours
Similiar Jobs that might interest you
Sr. Well Services Supervisor
Sofomation... well services objectives and ensure that the well services supervisors, Contractor Personnel and Service Company ...
Qatar 3 days ago
Industrial Hygienist
QatarEnergy... safeguard of the health and well being of employees. • To conduct ...
Qatar 3 days ago
Senior Specialist - Dive Safety
NES Fircroft... more than a traditional recruitment service, supporting with everything from securing ...
Qatar - Doha 3 days ago
Senior Specialist - Dive Safety
NES Fircroft... more than a traditional recruitment service, supporting with everything from securing ...
Qatar - Doha 3 days ago
ELECTRICAL MAINTENANCE SUPERVISOR (POWER
QatarEnergy... /04/2024. Title ELECTRICAL MAINTENANCE SUPERVISOR (POWER Primary Purpose of Job ...
Qatar 3 days ago
ELECTRICAL MAINTENANCE SUPERVISOR (POWER
QatarEnergy... /04/2024. Title ELECTRICAL MAINTENANCE SUPERVISOR (POWER Primary Purpose of Job ...
Qatar 3 days ago
SR. COUNSEL (INFRASTRUCTURE)
QatarEnergy... Title SR. COUNSEL (INFRASTRUCTURE) Primary Purpose ... EPIC, FEED, Drilling, Wells services, MSA, goods/services, IT and ...
Qatar 3 days ago
SR. COUNSEL (OPERATIONS)
QatarEnergy... Title SR. COUNSEL (OPERATIONS) Primary Purpose ... as EPIC, FEED, Drilling, Wells services, Oil Field Tools, Maintenance, ...
Qatar 3 days ago
Radiation Protection Specialist, Qatar
NES Fircroft... more than a traditional recruitment service, supporting with everything from securing ...
Qatar - Doha 3 days ago
... more than a traditional recruitment service, supporting with everything from securing ...
Qatar - Doha 3 days ago
Senior Safety Officer
NES Fircroft... more than a traditional recruitment service, supporting with everything from securing ...
Qatar - Doha 3 days ago
... more than a traditional recruitment service, supporting with everything from securing ...
Qatar - Doha 3 days ago
Senior Crisis Management Officer
NES Fircroft... more than a traditional recruitment service, supporting with everything from securing ...
Qatar 3 days ago
Senior Crisis Management Officer, Qatar
NES Fircroft... more than a traditional recruitment service, supporting with everything from securing ...
Qatar - Doha 3 days ago
PRINCIPAL PETROLEUM ENGINEER
QatarEnergy... as commissioning, optimization, evaluation, and well service operations. • Engage in technical studies ...
Qatar 3 days ago
SR. TECHNICIAN (ELECT)
QatarEnergy... & DISTRIBUTION Title SR. TECHNICIAN (ELECT) Primary Purpose ... cathodic protectionare implemented, as well as assisting in ...
Qatar 3 days ago
Senior Mechanical Package Engineer
PETROPLANJob Title: Senior Mechanical Package Engineer (Gas Compressor) Reports to: Head , (Topside & Jacket) Primary Purpose ...
Qatar - Doha 3 days ago
ENVIRONMENT ENGINEER
QatarEnergyDepartment HSE (MIC) Title ENVIRONMENT ENGINEER Primary Purpose of Job Develop, implement and execute environmental ...
Qatar 3 days ago
SR. BUSINESS ANALYST (SAP AUTHORIZATIONS
QatarEnergy... Department INFORMATION & COMMUNICATION TECHNOLOGY Title SR. BUSINESS ANALYST (SAP AUTHORIZATIONS Primary ...
Qatar 3 days ago
Why are you reporting this job?
Job has expired Cannot view this pageAlternatively, you may click on the link below or copy/paste it into your browser.
https://en-qa.whatjobs.com/coopob__cpl___2027_159591__2204_61d637a249d62f5f198381423a22706f?utm_source=2204&utm_medium=feed&keyword=Guest-Service-Agent&location=Doha&geoID=2