Home Qatar Application Support Lead - Arabic

Home Qatar Application Support Lead - Arabic

Application Support Lead - Arabic

Full time at a Laimoon Verified Company in Qatar
Posted on June 14, 2024

Job details

Scope of Work

The Application Support Lead will be responsible for managing and leading the Application Support team in supporting customer's applications. The following roles and responsibilities will be required:

· Manage, supervise and provide direction for the Application Support team, ensuring that all service level agreements are met, and incidents are resolved in a timely manner.

· Ensure that all incidents, problems, and service requests are tracked, managed, and resolved in accordance with established processes.

· Develop and maintain processes and procedures for managing and supporting applications, including incident, problem, and change management.

· Ensure that all new applications are fully supported, and that appropriate documentation is created.

· Work closely with other IT teams, vendors, and stakeholders to identify, troubleshoot, and resolve application issues.

· Maintain up-to-date knowledge of the applications and systems being supported, as well as new technologies and industry best practices.

· Manage relationships with vendors to ensure the timely resolution of application-related issues.

· Provide regular reporting on application support metrics, including incident volume, resolution times, and service level agreement compliance.

· Leading a team of support staff in the maintenance and support of enterprise applications.

· Drafting RFPs and evaluating vendor proposals for new systems and upgrades.

· Performing technical evaluations and making recommendations for system improvements.

· Overseeing governance and compliance with policies and procedures on the operations team.

· Collaborating with internal teams to identify and resolve system issues.

· Providing regular reports on system performance and identifying opportunities for improvement.

· Ensuring system uptime and availability.

Candidates interested in this opportunity should have the following qualifications:

· Minimum of 10 years of experience in application support and management.

· Strong technical skills in enterprise applications such as ERP, CRM, and BI tools.

· Experience managing teams of support staff.

· Demonstrated experience in drafting RFPs and evaluating vendor proposals.

· Knowledge of governance and compliance procedures for enterprise systems.

· Excellent communication skills and ability to collaborate with internal teams and external vendors.

· Knowledge of cloud computing, as many applications are now hosted in the cloud. The Application Support Lead should also understand the differences between on-premise and cloud-based applications.

· Good experience with DevOps methodologies can help ensure that applications are developed and deployed promptly and effectively.

· Knowledge of Microsoft Power Platforms

Job Type: ContractContract length: 12 months

Application Question(s):

Do you have skills in enterprise applications such as ERP, CRM, and BI tools

Do you have experience in drafting RFPs and evaluating vendor proposals

Do you have Knowledge of governance and compliance procedures for enterprise systems

Experience:

application support and management: 10 years (Preferred)

#J-18808-Ljbffr IT Management & IT Project Management, Technical Support & Administration

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