Cust Svc Representative

Full time at a Laimoon Verified Company in Saudi Arabia

Posted on June 3, 2024

Job details

At Zimmer Biomet, we believe in pushing the boundaries of innovation and driving our mission forward. As a global medical technology leader for nearly 100 years, a patient's mobility is enhanced by a Zimmer Biomet product or technology every 8 seconds.As a Zimmer Biomet team member, you will share in our commitment to providing mobility and renewed life to people around the world. To support our talent team, we focus on development opportunities, robust employee resource groups (ERGs), a flexible working environment, location specific competitive total rewards, wellness incentives and a culture of recognition and performance awards. We are committed to creating an environment where every team member feels included, respected, empowered, and recognized.What You Can ExpectThe Customer Experience Specialist is responsible for delivering a high quality of service to all internal and external customers ensuring product orders are sent in an efficient and timely manner to achieve customer satisfaction while complying with the company's policies & procedures.How You'll Create Impact Receive, prepare and record all order information. Process customer orders to ensure accurate information is provided to International Customer Service or entered in SAP Monitor open orders daily and make sure they are shipped Follow up and release all orders. Arrange return requirements from customers with International Customer Service. Ensure return credits are processed accurately and in a timely basis. Coordinate and manage all relevant Master Data like Customer Ship-to Address, prices, etc. in SAP together with Demand Control and Sales Managers to ensure smooth processing of orders. Maintain good customer relations by efficient handling of orders/queries either by telephone, mail, fax or e-mail. Liaise with marketing, operations and demand control to interpret policy and progress product availability Identify customer needs and ensure the company is represented in a business-like manner at all times. Prepare the required report to make sure correct visibility is given to management.What Makes You Stand OutAnalytical skills to analyze the demand/order and foresee/plan future tasks.Strong coordination skills.High level of communication capacity with all parties.Organized and able to manage multiple priorities.Detail orientedSolution driven.Able to work under pressure.Meet deadlines.Your BackgroundEducation Bachelor's degree in business, economic science or equivalent.Professional experience 1-3 years of experience in a similar sector, preferably in Sales Operations, Order Management or Customer Service role.Special expertise Experience in Windows Office Software, SAP eligibleLanguages Fluency in English and Arabic, both spoken & written.Travel ExpectationsEOE/M/F/Vet/Disability740

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