Duty Manager

Full time at a Laimoon Verified Company in Qatar

Posted on June 2, 2024

Job details

Company Description#BeLimitlessWe are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.By joining an Accor brand, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.Do what you love; care for the world; dare to challenge the status quo! #BELIMITLESSResponsibilitiesJob DescriptionThe Duty Manager is primarily responsible for supervising all the Receptionists while they are on shift, ensuring all tasks are completed on a daily basis and that the shift runs smoothly, being the main point of communication for Reception and all other operating departments, such as Housekeeping and Engineering.Supervise Receptionists/Guest Service Agents, assisting them with issues that may arise and ensuring that all tasks are completed up to Fairmont standardsEnsure staff have their breaks, according to the number of hours workedEnsure that there is adequate staff coverage in the Lobby and at the Reception/Front Desk at all timesEnsure that the entire Front Office and the surrounding areas and including Lobby, Concierge and Reception/Front Desk is continuously clean and tidyBe fully competent in all reception and cashier dutiesCover all shifts if requiredCover Rooms Coordinator shifts if requiredLiaise with other Departments in regards to special guest requirements (i.e. Uniform/Guest Services, Florist, Housekeeping, In Room Dining)Be present at the Reception/Front Desk whenever possibleDeal promptly and effectively with any complaintsMeet and greet VIP guestsCo-ordinate arrivals and departures, monitoring waiting times, always keeping guests informed and ensuring that they are as comfortable as possibleConduct a handover at the end of each shift with relieving staff, informing them of any special requirements or problemsLiaise with Housekeeping as to which rooms do not need to be turned down if occupancy allowsLiaise with Concierge to ensure swift baggage dispatch and collectionFollow up on late cancellations and no shows and charge when appropriateInform the receptionist/cashiers of new memo's during the handoverCheck the next day's arrivals correspondence, confirming car-, restaurant- and theatre-bookings. Ensure that all guest needs are dealt with satisfactoryCoordinate with Rooms Coordinator on all room allocations, ensuring effective communication of these with Receptionists/Guest Service AgentsDeal with room moves, and ensure seamless communication of these with the relevant departmentsCheck potential room revenue for any discrepancies and do necessary correctionsBalance the screen (room types) for next dayMaintain amicable and co-operative working relations with all other departmentsTo be responsible for identifying any training needs of Reception/Front Office staff and communicating these to the Front Office Training ManagerEnsure enough supplies of all stationary items are in storageAssist the Director of Front Office and Assistant Director of Front Office in all aspects of the department and ensure service standards are followedManage any emergencies on the desk and take necessary actionsFollow up all audit points with regards to LQA, JD Powers, etc..Assist guests regarding hotel facilities in an informative and helpful wayFollow department policies, procedures and service standardsFollow all safety policies Other duties as assignedThe Duty Manager may be required to carry out other duties, directed by the Assistant Director of Front Office QualificationsQualifications:Minimum 3 year supervisory experience in luxury hotelProficient in the English and ***local language*** (verbal & written)Third language is an assetMust be able to handle a multitude of tasks in an intense, ever-changing environment while remaining calm and collectiveMust be flexible in terms of working hoursA hospitality diploma is an assetKnowledge of Property Management System (Opera) and Windows, MS Office Suite an assetPrior experience in customer service an assetProven ability to handle cash effectively and accurately

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Duty Manager

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