Home Saudi Arabia Analyst - Hospital Delegate

Home Saudi Arabia Analyst - Hospital Delegate

Analyst - Hospital Delegate

Full time at تكافل الراجحي in Saudi Arabia
Posted on May 8, 2024

Job details

The Hospital Delegate is accountable for responding to members’ inquiries face to face, over the phone, and by e-mail, ensuring that all calls and members’ requests are treated as per company standards, and offering a knowledgeable, considerate, effective, and proactive point of contact for members. Key Responsibilities:

  • a high level of member service and professionalism, taking into account the consideration that all ART members while in the hospital, need urgent requirements and are expecting swift, adequate support.
  • Members’ experience procedures and compliance with the department’s procedures and standards.
  • a thorough knowledge of all departments, ART networks of hospitals, products, and services so that members can get correct information about the providers and their services.
  • and report any problems, especially recurring ones in the providers so that corrective actions can be taken promptly.
  • and report opportunities and suggest solutions to improve ART’s procedures, technology, and service so that ART can provide an uninterrupted high level of service to all members.
  • effectively both individually and as part of a team to achieve both individual and department goals and objectives and promote a positive team spirit.
  • handle and resolve members’ complaints to their satisfaction.
  • enough supply of marketing and service materials and notify proper channels when running low to ensure availability at all times.
  • and monitor providers' adherence to ART standards of care with ART to the members at all times.
  • the utilization of online eligibility and reporting any technical issues to the ART IT department.
  • the office, member area, and personal appearance at the highest level of cleanliness, order, and professional look.
  • train and coach the provider’s staff.
  • VIP members when they are in the hospital
  • and maintain excellent relations with the providers' insurance management
  • Responsible for complying with cyber security policy, standards, and procedures
Qualifications:
  • 1-2 years of experience
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