Home Saudi Arabia Customer Success Executive
Home Saudi Arabia Customer Success Executive
Customer Success Executive
Job details
Jeddah, Saudi Arabia | Posted on 04/19/2024 leading the prepaid gift card market by offering all in one prepaid gift cards and rewards solutions for individuals and corporate. Our Mission (What) We are here to make people, businesses smile and delight by developing the gift cards and rewards solutions to make digital gift cards and rewards easy to send, and amazing to receive wherever and wherever. Our Vision (Where ) The leading and the most innovative digital prepaid gift cards and rewards company in the MENA
Job Description
Overview: We are currently on the lookout for a dynamic and customer-centric individual to join our team as a Customer Success Executive at Resal Company, specializing in SaaS (Software as a Service) solutions. As an essential member of our Customer Success team, you will play a vital role in ensuring the success and satisfaction of our clients by providing exceptional support, guidance, and proactive solutions throughout their journey with our product. Key Responsibilities:- Onboarding and guidance:
- Account Management:
- Customer Support:
- Success Planning:
- Renewal and Expansion:
- Client Satisfaction Score (CSAT)
- Net Promoter Score (NPS)
- Renewal Rate
- Expansion Revenue
- Time to Resolution (TTR)
- Adoption Rate
- Customer Lifetime Value (CLV)
- Number of successful client onboarding sessions per month
- Average response time to client inquiries
- Number of upsell or cross-sell opportunities identified and pursued
- Churn rate and reasons for churn analysis
- Number of proactive outreach initiatives conducted with clients
Requirements
Educational Background: Bachelor’s degree in Business Administration, Marketing, Communications, or related field. Experience Required: ● Minimum of 2-3 years of experience in customer success, account management, or related roles within the SaaS industry. ● Demonstrated track record of building strong client relationships and driving customer success initiatives. ● Proficiency in CRM software (e.g.,HubSpot) and customer support platforms. ● Strong communication, problem-solving, and negotiation skills. ● Ability to thrive in a fast-paced, dynamic environment and adapt to evolving business needs. Join us in revolutionizing the way businesses leverage technology to achieve their goals and make a meaningful impact on our clients’ success. If you are passionate about customer satisfaction and thrive in a collaborative team environment, we want to hear from you!#J-18808-LjbffrApply safely
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Hiring company
Resal
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