Home Saudi Arabia Terminal Operations & Guest Experience Duty Manager
Home Saudi Arabia Terminal Operations & Guest Experience Duty Manager
Terminal Operations & Guest Experience Duty Manager
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Terminal Operations & Guest Experience Duty Manager
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We unlock value for Airport Owners and Investors. daa International was established in early 2014 to leverage the expertise, track record, and experience embedded in the daa Group companies and make it available to the market. It does this by reaching into the organization and assembling skilled teams to deliver customized solutions to unlock value in airports for investors and state owners. The group's capability covers all aspects of airport ownership, investment, and commercial operation. With over 5,000 employees across the group, daa International can draw on a vast pool of subject matter proficiency. Working at Red Sea International Airport as a Guest Services and Airport Operations Team member means you are the face of our brand and the airport. You will have the most interaction with our guests as they begin and end their exciting Red Sea Experience. You must be able to multitask effectively while maintaining an extremely high level of guest service and operations. Your role is key to the overall experience our guest will encounter. Your keen sense of being proactive, responsive, and friendly, caring attitude will make all the difference. If you enjoy engaging with others, have a winning personality and have a high sense of responsibility, this role is perfect for you! Our team of Guest Services and Airport Operations will be responsible for measuring, monitoring, reporting on and the continuous improvement of all aspects of the guest’s journey and our airport operations daily. Our Guest Services and Airport Operations team members will work closely with the management team to develop and drive continuous improvement and any new initiatives Responsibilities:- Implement and drive strategic plans, both short-term and long-term for enhancing the guest experience at RSI to deliver an outstanding “best in class” guest experience at RSI.
- Continually improve and develop the guest experience strategy, developing and implementing improvement through innovation to make us better and world class in what we do.
- Analyse operational and guest experience data, key performance indicators and database information to put measures in place to ensure ownership and continuous improvement.
- Ensure guests are provided with timely resolution to query management within agreed turnaround times.
- Co-ordinate and manage guest experience projects and initiatives.
- Evaluating and resolving guest complaints to ensure satisfaction with services and to prevent problems from occurring again in the future.
- Build relationships with stakeholders and the airport communities to create a ‘sense of place’ and the RSI ‘voice,’ through guest-centric initiatives.
- Act as an advocate for RSI in addressing guest needs and when required, coordinate those outcomes with the appropriate business areas for resolution.
- Oversee daily operations and guest experience at RSI ensuring strong working relationships with internal and external stakeholders.
- Drives operational excellence.
- Management and implementation of health and safety policies.
- Ensure the safety management system is being fully implemented in relation to day-to-day operations at RSI.
- Collaborate with internal and external stakeholders and authorities to ensure airport operations meet performance, safety and security standards.
- Ensure terminal operations are carried out in line with operational policies, processes and procedures in line with policy framework, set standards, GACA and national/international regulations.
- Able to successfully manage fast-moving and unexpected challenges.
- Bachelor’s Degree in Aviation Management or equivalent
- Airport Operations
- Airport Security & Safety Regulations
- Stakeholder Management
- ASQ Measures
- People Management
- Knowledge of GACA requirements
- 3-5 years in aviation or guest experience-related role
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Hiring company
Daa International
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