Home Saudi Arabia Facility Services Supervisor

Home Saudi Arabia Facility Services Supervisor

Facility Services Supervisor

Full time at a Laimoon Verified Company in Saudi Arabia
Posted on May 4, 2024

Job details

Leading the team of Customer Service agents at Maersk Logistics Park (MLP). Ensuring seamless and effective customer service processes in accordance with customer's SOPs and SLA.Maintaining a positive relationship with customer(s) by close interaction and fast reaction to any issues related to customer(s) operations. Stakeholder for the customer towards operations,internal and external service providers such as customs, distribution, others. Effective people management and asset management will deliver seamless quality and customer satisfaction. Thesupervisor is responsible for development and implementation of new procedures and processes to improve ongoing tasks and processes.Responsible for:Customers Be the voice of the customer on site ensuringissues and concerns are spotted in time to fix. Be the first point of escalation for internal andexternal customers Ensure seamless and effective customer serviceprocesses in accordance with customer's SOPsand SLA Translate contractual obligations intooperational tasks Work with relevant teams on new customerimplementationPeople Determine roles & responsibilities of the teamwithin his/her scope to achieve businessobjectives Responsible for mentoring, coaching,performance review feedback, conductingdisciplinary actions, and interviewing newemployees Develop talent and encourage leadershipgrowth amongst employees Drive engagement of the teamEnsure the team is aware of and comply withcompany, government, and customer policies,procedures, and regulations by engaging theright functions to deliver trainings as needed.Operational Excellence Interface with Operations to ensure operationalreadiness for all incoming and outgoingtransactions. Update and monitor the systems for all accountactivities to ensure accuracy, completeness andcondition/status of shipments. Leverage continuous improvement methods toenhance process accuracyProduct Communicate with Management about ideas andsolutions for continuous improvement Communicate with Management about anyconcerns and/or issues related to customer queriesthat may the service quality and execution.Communicate with Management about any concernsand/or issues related to customer queries that maythe service quality and execution.HSSE Communicate to and train employees in HSSEprocesses and how to carry out their role safelyensuring training records are in place.Critical Competencies:Analytical, problem solving, andorganizational skills. Demonstrated experience working withcustomers to improve business operationsand results. A leader who can build a strong team. People and talent development experience Work experience as a Customer Serviceteam leader or supervisor in warehousingindustry or a similar Proficient with MS Office programs andstrong overall system skills (YMS, TMS,WMS). Able to work with multiple customers, whilemaintaining attention to details. Strong verbal and written communicationSkills Fluent in Arabic and English languagesConsulted aboutMaersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing (HIDDEN TEXT).

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