Job details
Handle a large volume of inbound and outbound calls in a timely manner
- Follow communication scripts and use knowledge of the company's products and services to go off-script when necessary
- Identify customer needs, research issues, resolve complaints, and provide solutions
- Maintain ownership of calls throughout the lifecycle of a caller's request, including follow-ups with escalation team
- Recommend improvements for systems and processes to boost organizational efficiency
**Required skills and qualifications**
- Bachelor's degree in any discipline is mandatory
- Experience working in a call center or customer-support role
- Strong active-listening and verbal-communication skills
- Proficiency in problem-solving
- Ability to multitask and manage time effectively
- Excellent Arabic and English communication skills
**Salary**: QAR6,000.00 per month
Application Question(s):
- Arabic Nationality
**Education**:
- Bachelor's (required)
**Language**:
- Native Arabic (required)
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Hiring company
Confidential
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