Senior Manager E-Commerce Sales
Job details
Job SummaryAs the Senior Manager E-Commerce, you will be responsible for developing E-Commerce strategy and supporting the Vice President E-Commerce with the implementation of E-Commerce initiatives globally to increase direct sales and self-service penetration, providing a 5 star customer experience for all e-channels, whilst driving revenue to achieve and exceed targets, decreasing cost of sales and servicing.AccountabilitiesLead the development of the airlines ancillary revenue strategy to maximise the revenue generation by selling hotels, transfers, insurance and other non-air product.
Direct the management and implementation of multiple large and complex projects: develop project plans and timelines: make staffing decisions based on assessment of team members skills and workloads and identify and manage risk, maintaining a project risk log, detailing risks, actions and decisions taken and resolution, to minimise and mitigate all project associated risks.
Promote the alignment of Commercial objectives by aligning sales, marketing and distribution strategies with the rapidly increasing importance of all e-channels within the industry to ensure that efforts are aligned for maximum revenue generation. Drive initiatives to ensure category leadership in the airline E-commerce environment.
Establish business processes, systems and procedures to ensure that E-commerce strategies are operationalised within the organisation, globally.
Increase self-servicing shares with the aim of reducing cost of sales and servicing.
Manage the product development roadmap of E-sales and E-servicing tools, for example, Internet Booking Engine, Online Check-in and Mobile platforms, to ensure that the airline is at the cutting edge of available technological developments and that our product is at the forefront of the industry.
Oversee the customer service operation to support sales and E-services, globally.
Lead the RFP processes for multi-million dollar purchases to ensure E-commerce technologies and services meet requirements. Lead initiatives to identify research and make recommendations for business improvements ensuring end to end success of the analysis, information gathering and execution.
Collaborate to deliver a 5 star customer experience on the web, mobile and other E channels to encourage returning customers thus increasing revenue.
About the CandidateQualificationsEssentialRelevant College or University qualification to min Post-Graduate level or equivalent IT, Marketing or similarPrevious ExperienceEssentialMinimum 10 years relevant experience within E-Commerce.
At least 5 years work experience in an airline, travel or hospitality industry environment.
Prior experience of working in a head office of a multi-national organisation.
Formal training on airline reservation and ticketing systems.
Experience of working in field sales and marketing.
Prior exposure to working in a multi-cultural environment.
Previous experience of working in several geographical regions.
Job Specific SkillsEssentialGreat presentation skills and the ability and confidence to present to executive Senior Management level.
Ability to see the bigger picture, proven research skills.
Coordination skills of project activities and tasks across many departments, vendors and stakeholders.
Managerial skills - Ability to delegate work, set clear direction and manage workflow.
Strong mentoring and coaching skills. Ability to train and develop subordinate's skills.
Ability to foster teamwork among team members.
Note: you will be required to attach the followingResume / CV
#J-18808-Ljbffr
Apply safely
To stay safe in your job search, information on common scams and to get free expert advice, we recommend that you visit SAFERjobs, a non-profit, joint industry and law enforcement organization working to combat job scams.
