IT Support Engineer
Job details
Bachelor of Technology/Engineering(Computers)NationalityAny NationalityVacancy1 VacancyJob Description Job Role: IT Support EngineerExperience: 5+ yearsLocation: Qatar (Onsite)Duration: 1 years (extendable)Summary:We are seeking a for an IT Support Engineer with at least 5 years of experience in IT support and systems administration.This role demands a highly skilled individual who can manage complex IT infrastructures, provide high-level technicalsupport, and drive continuous improvements in system processes.Job Responsibility:Provide expert-level support for end-user hardware and software issues, including complex system configurations,troubleshooting, and problem resolution.Manage and maintain the organization's IT infrastructure, ensuring reliability and performance of servers, networking devices,and software applications.Design, test, and implement new system solutions and updates to enhance functionality and user experience.Lead IT projects, including planning, coordination, and execution, ensuring projects meet deadlines and budget constraints.Monitor system performance, generate performance reports, and conduct regular system audits to detect areas ofimprovement.Develop and maintain comprehensive documentation for system configurations, processes, and service records.Train and mentor junior IT staff, providing guidance on technical issues and promoting best practices.Serve as the primary liaison between users, IT team, and external vendors, ensuring effective communication andcoordination.Implement security measures and protocols to protect data and IT resources, conducting regular security audits and updates.Assist in disaster recovery planning, data backups, and system redundancy strategies.Stay abreast of the latest industry trends and technologies, recommending upgrades and new technologies that might benefitthe company.Handle escalated issues from junior team members, providing direction and solutions to ensure timely resolutionMake suggestions for improvements or end-user education to reduce recurrence of issues.Maintaining a positive, empathetic, and professional attitude toward customers at all times .Responding promptly to customer inquiries.Communicating with customers through various channels.Educate Users to drive more self-service and preventive measures.Ensure customer satisfaction and provide professional customer support.Conduct regular assessments of user feedback, including Customer Satisfaction Surveys.Building trust relationships with End users.KNOWLEDGE AND EXPERIENCE:Minimum Five years experience in large IT Support Team and must have following experienceShould have Desktop Platforms, Software and Business Application Support :Remote troubleshooting and diagnosis of OS issues on Users devices.Remote installation, upgrade, configuration, troubleshooting and diagnosis of desktop and business application onuser s devices, and any other applications used by IT users,Assist and answering users How to questions related to desktop and business Application.Ensure adherence to licensing agreements and oversee software renewal through Software license management toolprovided by Client.Assist in testing and evaluating new applications.End User Account Management & Support :Creation, deletion, extend and unlock of AD users and maintain user s information/details as per standards .Support in reset password according to approved procedures and deal with password issues .Configuration of email account on Users devices .Troubleshooting and diagnosis of user AD accounts, email account, email archiving and calendar issues on user sdevices .Microsoft Office 365 and Collaboration Support:Remote installation, upgrade, and configuration of MS Office 365 applications on user s devices and as per standards .Remote troubleshooting and diagnosis of MS Office 365 issues.Provide support for Mail clients and establish email connectivity.Assist users on MS Office 365 applications, capabilities, and collaboration tools (Excel, Word, PowerPoint, OneDrive,Skype, MS Teams, etc.).Desktops, Laptops, Tablet, Printers, and Mobile devices Support:Troubleshooting and diagnosis of user s devices remotely like (Computers, laptops, Printers, Network Printers,scanners, etc.,) or any other IT equipment.Adding/sharing and configuring printers to the user s devices .Troubleshooting and diagnosis of printing failures, printer s, software, and network issues remotely.Assist users to configure their emails in mobile devices.Remote troubleshooting and diagnosis of mobile devices Email, software, and network issues .Monitor devices throughout their lifecycle, including managing repairs, replacements, and retirements.Printing Services Support :Replacing consumable parts for small and multifunction printers .Troubleshooting and diagnosis of printing/scanning failures and issues.Basic troubleshooting and diagnosis of printer s hardware, software, and network issues .Monitor Users printers using a Print Management tool provided to ensure both proactive and reactive support isutilized.Central point of contact for company/vendor relationship management related to printers and to resolve issues .Network and Security Service Support:Configuring and troubleshooting VPN profiles and connection for End Users.Act immediately on identified machines infected and reported by SOC team and act accordingly, such as call back andalerts generated by security appliances and following the forensic analysis procedure .Assistance / removal of security threats (e.g., viruses, worms, malwares) and removal from the computingenvironment.Applying recommended fixes and/or patches (if required) .Coordination of activities with other service groups for the purposes of security remediation.IP Telephony Services Support:Installation and configuring the IP Phone using IPT solution.Maintain and update MOPH Users IP phone numbers in IPT solution and Microsoft AD.Basic troubleshoot and diagnosis of IP phone hardware and software issues.Managing Tele and video meetings and conferences.IT Assets Management :Managing and maintaining IT users assists via asset management system provided by MOPH and as per MOPH standards.Assign IT assets to MOPH users and update all users IT asset movement.Establish a secure process for data wiping and proper disposal of devices at the end of their useful life to prevent data breaches. Company Industry IT - Software Services Department / Functional Area IT Software KeywordsDisclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@naukrigulf.com People Looking for IT Support Engineer Jobs also searched
#J-18808-Ljbffr Installation, Maintenance & Repair
Apply safely
To stay safe in your job search, information on common scams and to get free expert advice, we recommend that you visit SAFERjobs, a non-profit, joint industry and law enforcement organization working to combat job scams.
