Home Qatar FEMALE HOTEL DUTY MANAGER

Home Qatar FEMALE HOTEL DUTY MANAGER

FEMALE HOTEL DUTY MANAGER

Full time at a Laimoon Verified Company in Qatar
Posted on May 3, 2024

Job details

Responsibilities:

The Duty Manager is primarily responsible for supervising all the Receptionists while they are on shift, ensuring all tasks are completed on a daily basis and that the shift runs smoothly, being the main point of communication for Reception and all other operating departments, such as Housekeeping.

Supervise Receptionists/Guest Service Agents, assisting them with issues that may arise and ensuring that all tasks are completed up to Fairmont standards

Ensure staff have their breaks, according to the number of hours worked

Ensure that there is adequate staff coverage in the Lobby and at the Reception/Front Desk at all times

Ensure that the entire Front Office and the surrounding areas and including Lobby, Concierge and Reception/Front Desk is continuously clean and tidy

Be fully competent in all reception and cashier duties

Cover all shifts if required

Cover Rooms Coordinator shifts if required

Liaise with other Departments in regards to special guest requirements (i.e. Uniform/Guest Services, Florist, Housekeeping, In Room Dining)

Be present at the Reception/Front Desk whenever possible

Deal promptly and effectively with any complaints

Meet and greet VIP guests

Co-ordinate arrivals and departures, monitoring waiting times, always keeping guests informed and ensuring that they are as comfortable as possible

Conduct a handover at the end of each shift with relieving staff, informing them of any special requirements or problems

Liaise with Housekeeping as to which rooms do not need to be turned down if occupancy allows

Liaise with Concierge to ensure swift baggage dispatch and collection

Follow up on late cancellations and no shows and charge when appropriate

Inform the receptionist/cashiers of new memo's during the handover

Check the next day's arrivals correspondence, confirming car-, restaurant- and theatre-bookings. Ensure that all guest needs are dealt with satisfactory

Coordinate with Rooms Coordinator on all room allocations, ensuring effective communication of these with Receptionists/Guest Service Agents

Deal with room moves, and ensure seamless communication of these with the relevant departments

Check potential room revenue for any discrepancies and do necessary corrections

Balance the screen (room types) for next day

Maintain amicable and co-operative working relations with all other departments

To be responsible for identifying any training needs of Reception/Front Office staff and communicating these to the Front Office Training Manager

Ensure enough supplies of all stationary items are in storage

Assist the Director of Front Office and Assistant Director of Front Office in all aspects of the department and ensure service standards are followed

Manage any emergencies on the desk and take necessary actions

Follow up all audit points with regards to LQA, JD Powers, etc..

Assist guests regarding hotel facilities in an informative and helpful way

Follow department policies, procedures and service standards

Follow all safety policies

Other duties as assigned

The Duty Manager may be required to carry out other duties, directed by the Assistant Director of Front Office

Qualifications

Qualifications:

Minimum 3 year supervisory experience in luxury hotel

Proficient in the English and ***ARABIC*** (verbal & written)

Must be able to handle a multitude of tasks in an intense, ever-changing environment while remaining calm and collective

Must be flexible in terms of working hours

A hospitality diploma is an asset

Knowledge of Property Management System (Opera) and Windows, MS Office Suite an asset

Prior experience in customer service an asset

Proven ability to handle cash effectively and accurately

Job Type: Contract

Pay: From QAR5,000.00 per month

#J-18808-Ljbffr Public Sector, Administration & Politics

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