Home Saudi Arabia Customer Care Reporting Officer

Home Saudi Arabia Customer Care Reporting Officer

Customer Care Reporting Officer

Full time at a Laimoon Verified Company in Saudi Arabia
Posted on May 2, 2024

Job details

Job Summary• Conduct performance analysis and identify the causes for deviation in targeted KPIs• Prepare special reports related to the performance reporting as requested by management team.• Prepare monthly review of Customer Care KPIs• Prepare call volume analysis to support headcount forecasting.• Collecting raw data from various systems and use it in analysis that support decision making process• Prepare the daily, weekly and monthly management reports on KPIs• Develop the MIS reports and conduct needed analysis for all operational figures.• Perform other responsibilities as required by higher levels of supervision.SkillsCustomer care Data analysis.Educationstatistics, Business management, FinanceDesired Candidate ProfileEducation:Any Graduation()Gender:nmNationality:Any Nationality

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